IND Contact Center Representative I

Aon
Gurugram
Workplace: HybridFull timeFunction: Solutions Engineering & Sales Engineering0Education: bachelorsSkills: ["Team player","Communication","Attention to detail","Commitment to quality"]

Support employees by answering benefits-related questions about options/choices and their records. Handle comprehensive telephone, email, and webchat inquiries for internal and external customers while following procedures and meeting deadlines. Deliver high-quality customer service, achieve KPIs/SLAs and quality targets, and review/update procedures and documentation. Build relationships with client teams and third-party providers, collaborate globally, and continually maintain technical and behavioral standards.

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FursaFursa
Aon
Aon
22 hours ago

IND Contact Center Representative I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Support employees by answering benefits-related questions about options/choices and their records. Handle comprehensive telephone, email, and webchat inquiries for internal and external customers while following procedures and meeting deadlines. Deliver high-quality customer service, achieve KPIs/SLAs and quality targets, and review/update procedures and documentation. Build relationships with client teams and third-party providers, collaborate globally, and continually maintain technical and behavioral standards.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide comprehensive telephone, email, and webchat support to clients by accurately answering queries and following procedures.
  • •Follow client-specific requirements to meet clients' exact needs and deliver high-level customer service to internal and external customers.
  • •Apply team processes and procedures in daily work and achieve team and individual targets (KPIs, SLAs, quality targets).
  • •Review and update procedures and documentation.
  • •Contribute to the team by supporting less experienced colleagues, maintaining regulatory/statutory standards, and collaborating with global colleagues.

Key Requirements

  • •Graduate (except technical graduates).
  • •0-6 months of relevant experience.
  • •Experience working in Customer Service (preferred).
  • •Strong communication skills, both verbal and written.
  • •Good understanding of Word and Excel.
Education:Bachelor's
Skills:Team playerCommunicationAttention to detailCommitment to quality
Languages:English
Tech Stack:WordExcel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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