Atlassian

2 weeks ago

Account Manager, Mid-Market, French speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Manage renewals for Mid-market customers by nurturing relationships across the renewal lifecycle and using inside sales over phone, video, and email to maximize retention and mitigate churn. Lead renewals across Atlassian products and platforms for direct customers and solution partners, identify cross-sell and up-sell opportunities, and keep a healthy pipeline by logging renewal activities in internal systems.

Location: London, Amsterdam, Paris, France, Netherlands

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Nurture customer relationships throughout the renewal lifecycle to maximize retention and mitigate churn using inside sales by phone, video, and email.
•Lead renewals across different products and platforms for direct customers and solution partners across supported regions.
•Identify cross-sell and up-sell opportunities during the renewals cycle by increasing customer awareness of the product portfolio.
•Maintain a deep understanding of product updates and new offerings and communicate improvements to customers and solution partners.
•Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customer status in internal systems.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•3+ years of proven experience in account management, software renewals, customer success, or related business areas.
•Fluent in French and English; both languages are required.
•Ability to establish rapport, build trust, and form relationships by phone and video across diverse countries and cultures.
•Consistent track record of meeting or exceeding performance goals.
•Experience engaging with customers on retention, renewal, and expansion efforts.

Experience:3+ years

Skills:Relationship buildingCustomer focusPerformance managementCommunicationProblem-solving

Languages:FrenchEnglish

Company Brief

Atlassian

Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor

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Atlassian

2 weeks ago

Account Manager, Mid-Market, French speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London, Amsterdam, Paris, France, Netherlands

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Nurture customer relationships throughout the renewal lifecycle to maximize retention and mitigate churn using inside sales by phone, video, and email.
•Lead renewals across different products and platforms for direct customers and solution partners across supported regions.
•Identify cross-sell and up-sell opportunities during the renewals cycle by increasing customer awareness of the product portfolio.
•Maintain a deep understanding of product updates and new offerings and communicate improvements to customers and solution partners.
•Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and customer status in internal systems.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

•3+ years of proven experience in account management, software renewals, customer success, or related business areas.
•Fluent in French and English; both languages are required.
•Ability to establish rapport, build trust, and form relationships by phone and video across diverse countries and cultures.
•Consistent track record of meeting or exceeding performance goals.
•Experience engaging with customers on retention, renewal, and expansion efforts.

Experience:3+ years

Skills:Relationship buildingCustomer focusPerformance managementCommunicationProblem-solving

Languages:FrenchEnglish

Company Brief

Atlassian

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2002

Glassdoor: 3.1

Website LinkedIn Glassdoor