Wise

1 month ago

Customer Service Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Quality-focused Customer Service Specialist to improve customer experience and ensure compliance, collaborating with global teams to implement a quality framework, monitor KPIs, and drive continuous improvement across agents, vendors, and products.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes and policy compliance.
•Assess risk, materiality and root causes for findings with clear reasons aligned to policy and risk mitigation.
•Participate in calibration exercises to ensure consistent decisions across the team.
•Clearly communicate outcomes to stakeholders, maintain robust records and audit trails.
•Meet deadlines and KPIs/SLAs, contribute to continuous improvement and team objectives.

Pay and Benefits

Salary: JPY 6,350,000 annually

Key Requirements

•2+ years of QA or experience in a relevant Servicing function.
•Business-level proficiency in English and Japanese (written and spoken).
•Ability to communicate clearly and produce high-quality documentation and recommendations.
•Ownership for personal development including industry trends, regulatory insights, and emerging risk typologies.
•Experience and ability to work with cross-functional teams (Training, KM, CI) to promote quality culture.

Experience:2+ years

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail

Languages:EnglishJapanese

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 month ago

Customer Service Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Conduct holistic, risk-based reviews using test scripts and scorecards to assess risk outcomes and policy compliance.
•Assess risk, materiality and root causes for findings with clear reasons aligned to policy and risk mitigation.
•Participate in calibration exercises to ensure consistent decisions across the team.
•Clearly communicate outcomes to stakeholders, maintain robust records and audit trails.
•Meet deadlines and KPIs/SLAs, contribute to continuous improvement and team objectives.

Pay and Benefits

Salary: JPY 6,350,000 annually

Key Requirements

•2+ years of QA or experience in a relevant Servicing function.
•Business-level proficiency in English and Japanese (written and spoken).
•Ability to communicate clearly and produce high-quality documentation and recommendations.
•Ownership for personal development including industry trends, regulatory insights, and emerging risk typologies.
•Experience and ability to work with cross-functional teams (Training, KM, CI) to promote quality culture.

Experience:2+ years

Skills:CommunicationCollaborationProblem-solvingAnalytical thinkingAttention to detail

Languages:EnglishJapanese

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor