Sutherland

1 month ago

Technical Support Engineer – Payments

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Proactive Technical Customer Support Specialist focusing on payments, card/transaction processing, and fraud. Acts as a key contact for Thredd clients, analyzes and resolves complex payment issues, performs data-driven insights, and collaborates with cross-functional teams to improve products and processes in a fast-paced environment.

Location: Colombia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be a named point of contact for a group of clients, ensuring their needs are met with high standards of service.
•Provide second-level analysis, investigation, and resolution for card/transaction processing, POS, ATMs, and fraud-related requests.
•Advocate for clients, representing their requirements within the organization to align on features or enhancements.
•Collaborate with internal teams and third parties to address root causes and prevent future issues.
•Communicate clearly with technical and non-technical stakeholders, adapting your approach to the audience.

Key Requirements

•Advanced English proficiency (B2 or Higher).
•Proven track record in technical customer support or client-facing roles, especially in payments, transaction processing, or banking.
•Deep understanding of card/transaction processing, fraud prevention (3DS), chargebacks, and payment gateways.
•Experience working in a fast-paced environment where timely resolution of issues is critical.
•Strong technical knowledge of APIs (SOAP or REST), SQL, XML/JSON, and familiarity with Jira, Confluence, Postman, ELK, etc.

Experience:PaymentsBankingFinancial services

Skills:CommunicationProblem-solvingAttention to detailTime managementTeamwork

Languages:English

Tech Stack:APIsSOAPRESTSQLXMLJSONJiraConfluencePostmanELKExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

1 month ago

Technical Support Engineer – Payments

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be a named point of contact for a group of clients, ensuring their needs are met with high standards of service.
•Provide second-level analysis, investigation, and resolution for card/transaction processing, POS, ATMs, and fraud-related requests.
•Advocate for clients, representing their requirements within the organization to align on features or enhancements.
•Collaborate with internal teams and third parties to address root causes and prevent future issues.
•Communicate clearly with technical and non-technical stakeholders, adapting your approach to the audience.

Key Requirements

•Advanced English proficiency (B2 or Higher).
•Proven track record in technical customer support or client-facing roles, especially in payments, transaction processing, or banking.
•Deep understanding of card/transaction processing, fraud prevention (3DS), chargebacks, and payment gateways.
•Experience working in a fast-paced environment where timely resolution of issues is critical.
•Strong technical knowledge of APIs (SOAP or REST), SQL, XML/JSON, and familiarity with Jira, Confluence, Postman, ELK, etc.

Experience:PaymentsBankingFinancial services

Skills:CommunicationProblem-solvingAttention to detailTime managementTeamwork

Languages:English

Tech Stack:APIsSOAPRESTSQLXMLJSONJiraConfluencePostmanELKExcel

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor