First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle incoming client calls and follow-ups for deposit and loan account inquiries, account maintenance, and online/mobile banking support. Triage issues related to BillPay and Mobile Deposit, debit card transactions, and rate or promotion questions. Make outbound non-sales service and support calls, initiate conversations to understand client needs, and refer clients to additional financial products and services, while maintaining accurate product knowledge and quality service goals.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound service calls for deposit and loan inquiries, account maintenance requests, and switchboard-type transfers.
•Support clients with online banking and mobile banking access issues, including BillPay and Mobile Deposit inquiries.
•Assist with debit card inquiries, hot cards, replacements, and new card account opening.
•Complete client follow-up actions from inbound requests, including records research and appropriate mailings.
•Initiate client conversations, seek product and service referrals, and participate in departmental sales contests while meeting quality service goals.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with strong interpersonal and communication abilities, and a professional manner.
•Proficient computer skills and ability to learn company systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete self-education assignments and compliance training on time.

Education:High School

Skills:Customer serviceInterpersonal communicationProfessionalismUrgency management

Tech Stack:Online BankingMobile BankingBillPayMobile DepositEmailInsiteIntegrated voice response

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

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First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound service calls for deposit and loan inquiries, account maintenance requests, and switchboard-type transfers.
•Support clients with online banking and mobile banking access issues, including BillPay and Mobile Deposit inquiries.
•Assist with debit card inquiries, hot cards, replacements, and new card account opening.
•Complete client follow-up actions from inbound requests, including records research and appropriate mailings.
•Initiate client conversations, seek product and service referrals, and participate in departmental sales contests while meeting quality service goals.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills with strong interpersonal and communication abilities, and a professional manner.
•Proficient computer skills and ability to learn company systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete self-education assignments and compliance training on time.

Education:High School

Skills:Customer serviceInterpersonal communicationProfessionalismUrgency management

Tech Stack:Online BankingMobile BankingBillPayMobile DepositEmailInsiteIntegrated voice response

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn