Technical Specialist

NTT
Bengaluru
Workplace: HybridFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Customer service","Proactive thinking","Problem-solving","Self-organization","Analytical thinking"]

Provide advanced remote technical support to clients by diagnosing and resolving security-related incidents, restoring service, and maintaining SLA compliance. Maintain support processes and configuration data, document and close incidents, and analyze service records to improve service levels. Work with stakeholders to identify root causes, escalate unresolved issues, and implement corrective and preventative measures. Keep knowledge articles current and upgrade skills through relevant certifications in networking and security technologies.

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FursaFursa
NTT
NTT
3 months ago

Technical Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide advanced remote technical support to clients by diagnosing and resolving security-related incidents, restoring service, and maintaining SLA compliance. Maintain support processes and configuration data, document and close incidents, and analyze service records to improve service levels. Work with stakeholders to identify root causes, escalate unresolved issues, and implement corrective and preventative measures. Keep knowledge articles current and upgrade skills through relevant certifications in networking and security technologies.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide professional remote technical support by identifying and resolving technical incidents and problems while meeting SLA requirements.
  • •Maintain support processes, handle requests per procedures, and ensure service recovery following incident resolution.
  • •Investigate causes, identify root causes remotely, and escalate unresolved incidents until resolution.
  • •Maintain secure and accurate configuration items (CIs), apply tools/processes to track and correct CI-related information, and protect assets from unauthorized changes.
  • •Create and update knowledge articles, document and close incidents, coordinate resolution efforts, and provide feedback to clients and stakeholders.

Key Requirements

  • •Bachelors degree or equivalent in Information Technology or Computing (or related field).
  • •Professional-level certification in networking technologies (e.g., CCNP, JNCIS, ACCP, PCNSE, CCSE).
  • •Seasoned experience with security technologies such as firewall, IPS, IDS, and proxy.
  • •Seasoned experience providing technical support to clients, including diagnosis and troubleshooting.
  • •Experience delivering remote support in security technologies and in relevant technical domains.
Experience:Security technologiesRemote technical support
Education:Bachelor's in Information Technology or Computing (or related field)
Skills:Customer serviceProactive thinkingProblem-solvingSelf-organizationAnalytical thinking
Certifications:CCNPJNCISACCPPCNSECCSE
Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxyJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScaler

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn