Technical Account Manager

Fortinet
Rome, Milan
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Troubleshooting","Problem-solving","Communication","Customer management","Ownership"]

Serve as primary technical advisor for key enterprise customers, building long-term trust through proactive guidance and best-practice recommendations. Diagnose and troubleshoot complex issues across Fortinet security products, reproduce customer environments in lab setups, and drive incident ownership to timely resolution. Manage customer communications and expectations, participate in customer meetings/calls, and deliver service reports while escalating software/hardware issues to R&D.

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FursaFursa
Fortinet
Fortinet
2 days ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as primary technical advisor for key enterprise customers, building long-term trust through proactive guidance and best-practice recommendations. Diagnose and troubleshoot complex issues across Fortinet security products, reproduce customer environments in lab setups, and drive incident ownership to timely resolution. Manage customer communications and expectations, participate in customer meetings/calls, and deliver service reports while escalating software/hardware issues to R&D.
Location: Rome, Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop a deep understanding of customer business and technical needs to provide tailored technical information, guidance, and support.
  • •Proactively guide customers as a trusted advisor with technical recommendations and best practices.
  • •Perform advanced troubleshooting across Fortinet products, reproduce customer environments in lab equipment, and recommend potential new solutions.
  • •Drive ownership of customer incidents to support timely resolutions while managing communications and expectations through case closure.
  • •Produce service reports, participate in customer conference calls or face-to-face meetings, and report software/hardware issues to R&D with follow-up.

Key Requirements

  • •6+ years of experience in a technical support or post-sales role.
  • •Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
  • •Strong understanding of data networking protocols, including TCP/IP, routing, and switching.
  • •Hands-on experience with security products and technologies such as firewalls, IDS/IPS, DDoS, VPN, and Web Application Firewall.
  • •Business-level Italian and English communication skills, with strong interpersonal and communication abilities.
Experience:6+ yearsTelecommunicationsEnterprise
Education:Bachelor's
Skills:TroubleshootingProblem-solvingCommunicationCustomer managementOwnership
Certifications:FCPFCSSFCX
Languages:ItalianEnglish
Tech Stack:TCP/IPRoutingSwitchingFirewallsIDS/IPSDDoSVPNWeb application FirewallLab equipmentFortinet products

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn