Team Lead, Market Operations

Carvana
Illinois
Workplace: OnsiteFull timeUSD 65,000 - 73,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Coaching","Problem-solving","Customer focus"]

Lead day-to-day operations for a local Carvana market hub, partnering with and developing a team of Customer Advocates. You’ll drive production in a fast-paced customer service environment, manage customer-facing issues, and improve both the customer and team experience. The role also includes hiring, onboarding, training, performance check-ins, and regular reporting to upper management, along with hands-on support when needed.

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FursaFursa
Carvana
Carvana
1 day ago

Team Lead, Market Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead day-to-day operations for a local Carvana market hub, partnering with and developing a team of Customer Advocates. You’ll drive production in a fast-paced customer service environment, manage customer-facing issues, and improve both the customer and team experience. The role also includes hiring, onboarding, training, performance check-ins, and regular reporting to upper management, along with hands-on support when needed.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run local Market Operations hub activities, including market launch and ongoing market success.
  • •Interview, select, onboard, and train Customer Advocates, providing tools and guidance for success.
  • •Develop the team through feedback, performance check-ins, and goal setting to improve performance and skills.
  • •Generate and monitor regular reports and present results to upper management.
  • •Serve as a go-to expert and address complex, sensitive customer-facing issues, while also jumping in hands-on as needed to support delivery and customer experience.

Pay and Benefits

Salary: USD 65,000 - 73,000 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven experience developing and coaching employees.
  • •Experience with strategic planning and process improvement, guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills with the ability to solve complex problems while maintaining focus on the customer experience.
Education:Bachelor's
Skills:LeadershipInterpersonal skillsCoachingProblem-solvingCustomer focus
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn