Field Service Representative

RTX
Athens
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Organizational skills","Leadership","Interpersonal skills","Independence"]

Provide customer-based technical and operational support to airline customers for Pratt & Whitney engine models, including assisting outside normal business hours. Own entry-into-service onboarding by implementing Entry into Service processes, and proactively investigate fleet issues to collaborate on effective solutions. Serve as primary customer contact for technical and operational concerns while collecting and maintaining accurate customer data in internal digital tools.

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FursaFursa
RTX
RTX
1 week ago

Field Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide customer-based technical and operational support to airline customers for Pratt & Whitney engine models, including assisting outside normal business hours. Own entry-into-service onboarding by implementing Entry into Service processes, and proactively investigate fleet issues to collaborate on effective solutions. Serve as primary customer contact for technical and operational concerns while collecting and maintaining accurate customer data in internal digital tools.
Location: Athens
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Deliver technical and operational support to airline customers for Pratt & Whitney engine models, including assistance outside of business hours.
  • •Facilitate onboarding of new airline customers by implementing Entry into Service processes.
  • •Proactively investigate and collaborate with airlines to understand fleet issues and develop effective solutions.
  • •Serve as the primary contact for customers’ technical, operational, and business concerns.
  • •Collect and maintain accurate customer data, updating internal digital tools.

Key Requirements

  • •Bachelor’s degree in Engineering, Aviation Maintenance, or related fields with 8+ years of relevant experience, or an advanced degree with 5+ years of relevant experience.
  • •Must have and maintain visas/work permits/other immigration documents for legal employment in Greece.
  • •Proficient in English with strong written and verbal communication skills.
  • •Ability to work independently and in a team environment.
  • •Strong organizational skills, leadership capabilities, and interpersonal skills with a positive attitude and strong work ethic.
Experience:8+ yearsAirline power plant managementAviation maintenanceAirline customer support
Education:Bachelor's
Skills:CommunicationOrganizational skillsLeadershipInterpersonal skillsIndependence
Languages:English
Tech Stack:MS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

RTX
Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 2020
Website