Engineer-Cloud & Infra Engg (INDIA-COIMBATORE-BIRLASOFT OFFICE, IN)

Birlasoft
Coimbatore
Workplace: OnsiteFull timeFunction: Data Analytics & Business IntelligenceSkills: ["Communication","Customer service orientation","Independent work"]

Provide remote and on-site IT support for mobile devices and users by handling requests via phone, chat, and email. Diagnose and troubleshoot software, hardware, networking, and application issues, including configuring and updating software and maintaining IT documentation and tickets. Use Microsoft Intune (or similar MDM tools), Microsoft 365, and Active Directory to ensure reliable access and performance. Escalate advanced cases and support hardware replacement coordination.

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FursaFursa
Birlasoft
Birlasoft
15 hours ago

Engineer-Cloud & Infra Engg (INDIA-COIMBATORE-BIRLASOFT OFFICE, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide remote and on-site IT support for mobile devices and users by handling requests via phone, chat, and email. Diagnose and troubleshoot software, hardware, networking, and application issues, including configuring and updating software and maintaining IT documentation and tickets. Use Microsoft Intune (or similar MDM tools), Microsoft 365, and Active Directory to ensure reliable access and performance. Escalate advanced cases and support hardware replacement coordination.
Location: Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Respond to IT support requests via phone, chat, and email and handle user queries professionally.
  • •Download, install, and configure software based on user requirements; test and update existing software as needed.
  • •Ensure proper use of applications, networks, and IT equipment and maintain optimal computer network performance.
  • •Maintain IT documentation (network, asset, user details) and document troubleshooting actions, steps, and resolutions in the ticketing system.
  • •Support hardware troubleshooting and coordinate replacement of equipment and peripherals (computers, terminals, network devices, server-related components), escalating advanced cases to the right teams.

Key Requirements

  • •Excellent verbal and written communication skills for user support and query handling.
  • •Strong understanding of computer hardware, software, and networking principles for effective troubleshooting.
  • •Proficiency with Microsoft Intune or other mobile device management technologies, including providing remote mobile support.
  • •Experience working in a support center or service desk environment and analyzing issues to identify software or hardware solutions.
  • •Good understanding of Microsoft applications, Microsoft 365, and Active Directory; ITIL concepts understanding with ITIL Foundation certification preferred.
Experience:Support centerService deskRemote support
Skills:CommunicationCustomer service orientationIndependent work
Certifications:ITIL Foundation
Tech Stack:Microsoft IntuneMobile device managementMicrosoft 365Active DirectoryITIL

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn