EMEA Customer Success Manager

LogicGate
United Kingdom
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Time-management","Self-reliance","Executive communication","Problem-solving","Relationship management"]

Own end-to-end success for an EMEA portfolio of enterprise Risk Cloud® customers, driving adoption, relationship health, and measurable value. Independently manage day-to-day account operations, prioritize delivery, solve customer challenges, and identify expansion opportunities through use-case mapping. Monitor risk indicators, maintain churn/renewal forecasts 2–3 quarters out, and translate European regulatory requirements (e.g., GDPR, NIS2, DORA, ISO 27001) into actionable platform workflows.

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LogicGate
LogicGate
1 day ago

EMEA Customer Success Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end success for an EMEA portfolio of enterprise Risk Cloud® customers, driving adoption, relationship health, and measurable value. Independently manage day-to-day account operations, prioritize delivery, solve customer challenges, and identify expansion opportunities through use-case mapping. Monitor risk indicators, maintain churn/renewal forecasts 2–3 quarters out, and translate European regulatory requirements (e.g., GDPR, NIS2, DORA, ISO 27001) into actionable platform workflows.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own end-to-end success and satisfaction for an EMEA portfolio of enterprise Risk Cloud customers, ensuring continuous, measurable value.
  • •Run day-to-day account operations, set delivery priorities, and proactively solve customer challenges independently across time zones.
  • •Identify and qualify upsell and cross-sell opportunities using the Risk Cloud Use Case Map, partnering with Sales and Solutions Engineering.
  • •Monitor account risk indicators, maintain churn and renewal forecasts 2–3 quarters out, and execute proactive save strategies for at-risk accounts.
  • •Translate European regulatory requirements (e.g., GDPR, NIS2, DORA, ISO 27001) into actionable Risk Cloud configurations and workflows.
Travel: Low travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Annual BonusEquityPaid Holiday

Key Requirements

  • •3–5 years of experience in customer success, account management, or enterprise client-facing roles at a B2B SaaS organization, managing European accounts.
  • •Proven ability to operate with distributed autonomy, including strong time-management and self-reliance in a remote setting.
  • •Practical AI literacy, including interest in adopting AI tools, automated workflows, and data-driven methods to improve outcomes.
  • •Willingness to travel as needed and work across global time zones for customer meetings and company on-sites.
  • •Excellent verbal, written, and presentation skills for tailoring messaging to executives.
Experience:3-5 yearsB2B SaaSEnterprise softwareGRC
Skills:Time-managementSelf-relianceExecutive communicationProblem-solvingRelationship management
Tech Stack:Risk CloudGDPRNIS2DORAISO 27001SOC 2AuditBoardOneTrustArcherServiceNow GRCPlanhatChurnZeroSalesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

LogicGate
Provides a cloud-native governance, risk, and compliance (GRC) platform that helps organizations automate risk management, streamline compliance workflows, and centralize controls and reporting to improve decision-making and reduce operational risk.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Chicago, United States
Founded: 2013
WebsiteLinkedIn