Service Manager, Tech Service Management Operations (Tokyo, Tokyo, JP)

Adidas
Tokyo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving"]

Lead end-to-end IT service management for adidas in Japan and South Korea, ensuring operational stability across infrastructure, end-user services, and local applications. Drive continual service improvement, vendor management, and incident response; partner with global teams and IT security to reduce MTTR and prevent incidents, while guiding resource planning and cross-functional collaboration.

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Adidas
Adidas
3 months ago

Service Manager, Tech Service Management Operations (Tokyo, Tokyo, JP)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead end-to-end IT service management for adidas in Japan and South Korea, ensuring operational stability across infrastructure, end-user services, and local applications. Drive continual service improvement, vendor management, and incident response; partner with global teams and IT security to reduce MTTR and prevent incidents, while guiding resource planning and cross-functional collaboration.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Drive continual service improvement initiatives in collaboration with Domain Service Owners, strategic vendors, and platform operations teams.
  • •Contribute to improvement activities such as automation, MTTR reduction, incident prevention, and Shift Left initiatives.
  • •Investigate issues across systems, services, and processes to identify root causes.
  • •Support the implementation of agreed corrective and preventative actions.
  • •Monitor service delivery performance and ensure SLA compliance; proactively engage stakeholders when service degradation risks are identified.

Key Requirements

  • •Four-year college or university degree or equivalent combination of education and experience.
  • •Fluent spoken and written English.
  • •Minimum 10 years of IT experience.
  • •At least 5 years of experience in Infrastructure IT services.
  • •Minimum 3 years of experience in either Infrastructure Operations or Application Operations.
Experience:10+ yearsIT
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solving
Languages:English
Tech Stack:ITILIncident managementAutomationService DeskEnd User Services

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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