Customer Support Technician III-EPI

Provide customer-focused technical support by planning preventive and remedial maintenance within assigned territory, performing periodic maintenance and wet cleans, and verifying system operational quality. Troubleshoot and help correct process variations with guidance as needed, handle Tier II/Tier III start-ups and warranty/service activities, and support complete customer satisfaction. Serve as the liaison with customer front-line management, participate in meetings, and improve productivity using statistical process control and quality improvement methods.