Operational Excellence Lead

BJAK
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Ownership","Accountability","Cross-functional collaboration","Problem-solving","Organizational skills"]

Own the operational backbone of BJAK’s UK business by ensuring daily execution runs smoothly across customer service, internal workflows, and admin operations. Partner with the CEO to translate UK objectives into on-the-ground delivery, lead and develop an operations/admin team, and drive process improvement through automation and bottleneck removal. Step in hands-on during escalated, high-stakes customer cases and support vendor coordination and adherence to internal policies.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
BJAK
BJAK
2 days ago

Operational Excellence Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the operational backbone of BJAK’s UK business by ensuring daily execution runs smoothly across customer service, internal workflows, and admin operations. Partner with the CEO to translate UK objectives into on-the-ground delivery, lead and develop an operations/admin team, and drive process improvement through automation and bottleneck removal. Step in hands-on during escalated, high-stakes customer cases and support vendor coordination and adherence to internal policies.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Define and execute operational strategies that support UK growth and BJAK objectives.
  • •Run day-to-day operations across customer service, administrative operations, and internal workflows.
  • •Hire, lead, and develop an operations and admin team with a culture of ownership and accountability.
  • •Drive process improvement by removing bottlenecks, automating where possible, and implementing cost- and speed-improving systems.
  • •Lead customer support and step in hands-on during high-stakes or escalated cases; oversee company administration and internal operations.

Key Requirements

  • •Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
  • •Proven experience leading operations and admin teams in high-expectation environments.
  • •Hands-on mindset with the ability to solve problems directly, not just delegate them.
  • •Strong organisational, execution, and problem-solving skills.
  • •Comfort operating in ambiguity and bringing structure to fast-moving situations.
Experience:FintechSaaSTechFast-scaling environments
Skills:OwnershipAccountabilityCross-functional collaborationProblem-solvingOrganizational skills
Languages:English

Company Brief

BJAK
Bjak is a Malaysia-based insurtech that operates an online insurance comparison and distribution platform across SEA, simplifying purchase and servicing of motor and life insurance using digital tools and AI-enabled services.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Selangor, Malaysia
Founded: 2019
Glassdoor
Glassdoor: 2.5
WebsiteLinkedInGlassdoor