IT Support Specialist

Sierra
New York
Workplace: HybridContractUSD 160,000 - 180,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-5 yearsSkills: ["Troubleshooting","Communication","Organization","Process improvement","Judgment"]

Own day-to-day IT support for Sierra’s New York office, serving as the first line of defense for employee issues. Triage and resolve requests for macOS troubleshooting, application support, and network connectivity while sharing responsibility for the global IT helpdesk queue. Manage device lifecycle, AV/conference room readiness, SaaS administration in Okta and Google Workspace, and support onboarding and scoped IT projects with strong documentation and process improvement.

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FursaFursa
Sierra
Sierra
4 days ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own day-to-day IT support for Sierra’s New York office, serving as the first line of defense for employee issues. Triage and resolve requests for macOS troubleshooting, application support, and network connectivity while sharing responsibility for the global IT helpdesk queue. Manage device lifecycle, AV/conference room readiness, SaaS administration in Okta and Google Workspace, and support onboarding and scoped IT projects with strong documentation and process improvement.
Location: New York
Workplace: Hybrid
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-line IT support in New York for macOS troubleshooting, application support, and network connectivity.
  • •Support Sierra’s global IT helpdesk queue by triaging, resolving across offices, coordinating escalation, and handing off cleanly across time zones.
  • •Manage local hardware lifecycle including procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning.
  • •Maintain conference room AV and troubleshoot room readiness, including proactive room testing and peripheral inventory ownership.
  • •Administer core SaaS tools (Okta, Google Workspace) and support onboarding, IT logistics, and well-scoped IT projects with documented success criteria and rollback planning.

Pay and Benefits

Salary: USD 160,000 - 180,000 annually
Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisabilityParental LeaveRetirementFertility BenefitsBenefits Stipend

Key Requirements

  • •2-5 years of hands-on IT support or systems administration with strong macOS experience in a fast-paced or startup environment.
  • •Comfort with endpoint management and MDM systems (e.g., Jamf) and identity tooling (e.g., Okta).
  • •Hands-on experience with basic Okta, Google Workspace, or comparable SaaS administration.
  • •Experience supporting engineers or other highly technical users, with clear communication from technical evidence.
  • •A structured, hypothesis-driven troubleshooting approach with strong follow-through and good judgment to escalate when needed.
Experience:2-5 yearsStartupSaaS
Skills:TroubleshootingCommunicationOrganizationProcess improvementJudgment
Tech Stack:MacOSJamfMDMOktaGoogle WorkspaceWi-FiDHCPVLANsZoom RoomsNeatLogitechPolyApple Business ManagerCommand-line toolsMDM systemsTerraformAPIsScriptsDevice lifecycle

Company Brief

Sierra
Develops advanced AI agents and tools focused on building autonomous, generalist machine learning systems to assist developers and enterprises in automating complex workflows, decision-making, and application-level tasks.
Industry: AI & Machine Learning
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