Partner Account Manager

Multiplier
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Stakeholder management","Organizational skills","Proactiveness","Calm under escalation"]

Own a portfolio of payroll and EOR partners end to end—sourcing and onboarding new partners, leading hypercare after go-live, stabilizing operations, and ensuring each partner reaches business-as-usual. Manage ongoing performance against SLAs and KPIs, run business reviews, and handle escalations with cross-functional coordination. Keep partner data and cases accurate in Salesforce and Zendesk while acting as the internal voice for risks, capacity, and opportunities.

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FursaFursa
Multiplier
Multiplier
1 month ago

Partner Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of payroll and EOR partners end to end—sourcing and onboarding new partners, leading hypercare after go-live, stabilizing operations, and ensuring each partner reaches business-as-usual. Manage ongoing performance against SLAs and KPIs, run business reviews, and handle escalations with cross-functional coordination. Keep partner data and cases accurate in Salesforce and Zendesk while acting as the internal voice for risks, capacity, and opportunities.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify and qualify new payroll and EOR partners in target markets, working with Partnerships and Legal to assess fit and coverage gaps.
  • •Run early evaluation and due diligence on service scope, country coverage, compliance posture, and commercials to build the case to onboard partners.
  • •Lead partner onboarding and hypercare through monitoring, fast issue resolution, daily/weekly check-ins, and feedback loops until partners operate reliably.
  • •Own ongoing performance against SLAs and KPIs using RYG scorecards and drive corrective action when performance slips.
  • •Manage escalations end to end and maintain clean partner data, cases, and records in Salesforce and Zendesk for trustworthy reporting.

Key Requirements

  • •3–5+ years in account management, partner/vendor management, customer success, or operations, ideally in payroll, EOR, PEO, HR tech, or global services.
  • •Track record managing relationships and projects end to end with real ownership of outcomes.
  • •Ability to run structured onboarding and support high-pressure hypercare periods after go-live.
  • •Familiarity with SLAs, KPIs, and scorecard-based performance management.
  • •Hands-on experience with Salesforce and a support platform such as Zendesk.
Experience:3+ years
Skills:CommunicationStakeholder managementOrganizational skillsProactivenessCalm under escalation
Tech Stack:SalesforceZendesk

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor