Multiplier

3 days ago

Partner Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of payroll and EOR partners end to end—sourcing and onboarding new partners, leading hypercare after go-live, stabilizing operations, and ensuring each partner reaches business-as-usual. Manage ongoing performance against SLAs and KPIs, run business reviews, and handle escalations with cross-functional coordination. Keep partner data and cases accurate in Salesforce and Zendesk while acting as the internal voice for risks, capacity, and opportunities.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Identify and qualify new payroll and EOR partners in target markets, working with Partnerships and Legal to assess fit and coverage gaps.
•Run early evaluation and due diligence on service scope, country coverage, compliance posture, and commercials to build the case to onboard partners.
•Lead partner onboarding and hypercare through monitoring, fast issue resolution, daily/weekly check-ins, and feedback loops until partners operate reliably.
•Own ongoing performance against SLAs and KPIs using RYG scorecards and drive corrective action when performance slips.
•Manage escalations end to end and maintain clean partner data, cases, and records in Salesforce and Zendesk for trustworthy reporting.

Key Requirements

•3–5+ years in account management, partner/vendor management, customer success, or operations, ideally in payroll, EOR, PEO, HR tech, or global services.
•Track record managing relationships and projects end to end with real ownership of outcomes.
•Ability to run structured onboarding and support high-pressure hypercare periods after go-live.
•Familiarity with SLAs, KPIs, and scorecard-based performance management.
•Hands-on experience with Salesforce and a support platform such as Zendesk.

Experience:3+ years

Skills:CommunicationStakeholder managementOrganizational skillsProactivenessCalm under escalation

Tech Stack:SalesforceZendesk

Company Brief

Multiplier

Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Multiplier

3 days ago

Partner Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Identify and qualify new payroll and EOR partners in target markets, working with Partnerships and Legal to assess fit and coverage gaps.
•Run early evaluation and due diligence on service scope, country coverage, compliance posture, and commercials to build the case to onboard partners.
•Lead partner onboarding and hypercare through monitoring, fast issue resolution, daily/weekly check-ins, and feedback loops until partners operate reliably.
•Own ongoing performance against SLAs and KPIs using RYG scorecards and drive corrective action when performance slips.
•Manage escalations end to end and maintain clean partner data, cases, and records in Salesforce and Zendesk for trustworthy reporting.

Key Requirements

•3–5+ years in account management, partner/vendor management, customer success, or operations, ideally in payroll, EOR, PEO, HR tech, or global services.
•Track record managing relationships and projects end to end with real ownership of outcomes.
•Ability to run structured onboarding and support high-pressure hypercare periods after go-live.
•Familiarity with SLAs, KPIs, and scorecard-based performance management.
•Hands-on experience with Salesforce and a support platform such as Zendesk.

Experience:3+ years

Skills:CommunicationStakeholder managementOrganizational skillsProactivenessCalm under escalation

Tech Stack:SalesforceZendesk

Company Brief

Multiplier

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor