Fortinet

1 week ago

Technical Account Mgr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for premium customers, delivering technical support and guidance on network security. Collect, analyze, and recommend changes using configuration and customer network data, including packet trace information. Perform upgrade testing in lab environments, document best practices, and provide customer education through webinars or workshops. Manage technical cases through closure and provide regular status updates and quarterly reporting for managed accounts across the LATAM region.

Location: Buenos Aires

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Collect, analyze, and make change recommendations for configuration information.
•Collect and analyze customer network information and packet trace data to recommend actions.
•Deliver customer education and knowledge transfer through webinars or workshops.
•Conduct upgrade testing in a lab environment, report results, and document deployment/troubleshooting best practices.
•Follow up on technical cases, manage expectations until closure, and provide weekly status calls and quarterly reports for managed accounts.

Key Requirements

•Relevant professional experience, preferably in the network industry.
•Solid network security and routing experience.
•Strong customer service orientation and communication skills.
•Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
•Proficiency with MS Word, PowerPoint, and Excel; scripting and Windows server app experience.

Experience:Network securityNetworkingNetwork industryCustomer support

Education:Bachelor's

Skills:Customer service orientationCommunicationIndependent judgmentAnalysisCustomer education

Certifications:CCNACCNPCCIECISSP

Languages:English

Tech Stack:Network securityRoutingPacket traceMS WordPowerPointExcelScriptingWindows ServerWebinarsWorkshopsConfiguration information

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 week ago

Technical Account Mgr

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Buenos Aires

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Collect, analyze, and make change recommendations for configuration information.
•Collect and analyze customer network information and packet trace data to recommend actions.
•Deliver customer education and knowledge transfer through webinars or workshops.
•Conduct upgrade testing in a lab environment, report results, and document deployment/troubleshooting best practices.
•Follow up on technical cases, manage expectations until closure, and provide weekly status calls and quarterly reports for managed accounts.

Key Requirements

•Relevant professional experience, preferably in the network industry.
•Solid network security and routing experience.
•Strong customer service orientation and communication skills.
•Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
•Proficiency with MS Word, PowerPoint, and Excel; scripting and Windows server app experience.

Experience:Network securityNetworkingNetwork industryCustomer support

Education:Bachelor's

Skills:Customer service orientationCommunicationIndependent judgmentAnalysisCustomer education

Certifications:CCNACCNPCCIECISSP

Languages:English

Tech Stack:Network securityRoutingPacket traceMS WordPowerPointExcelScriptingWindows ServerWebinarsWorkshopsConfiguration information

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn