Citizens Banker

Citizens Bank
Reading, Pennsylvania
Workplace: OnsiteFull timeUSD 25+ hourlyFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Relationship-building","Customer-centricity","Multitasking","Self-motivation"]

Serve as the face of the branch by getting to know customers and building lasting relationships through trusted advice. Provide recommendations and help customers with spending, saving, borrowing, and investing needs using your financial knowledge and strong communication. Recommend and refer products and services in person and by phone, introduce customers to digital and mobile-first banking, and collaborate with Wealth Management, Mortgage, and Business Banking partners.

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Citizens Bank
Citizens Bank
3 months ago

Citizens Banker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the face of the branch by getting to know customers and building lasting relationships through trusted advice. Provide recommendations and help customers with spending, saving, borrowing, and investing needs using your financial knowledge and strong communication. Recommend and refer products and services in person and by phone, introduce customers to digital and mobile-first banking, and collaborate with Wealth Management, Mortgage, and Business Banking partners.
Location: Reading, Pennsylvania
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Build customer relationships by providing trusted advice as the face of the branch.
  • •Recommend and assist customers with financial solutions across spending, saving, borrowing, and investing.
  • •Understand customer goals and recommend tailored solutions such as future planning, home buying, or credit card options.
  • •Introduce customers to digital and mobile-first ways to handle banking transactions (app, ATMs).
  • •Collaborate with Wealth Management, Mortgage, and Business Banking partners and make outbound calls to acquire new customers and schedule checkups.

Pay and Benefits

Salary: USD 25 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceRemote Work

Key Requirements

  • •High school degree or GED required.
  • •2 years of sales and customer service experience, demonstrating ability to meet or exceed goals.
  • •Ability to ask questions, identify customer needs, and improve the customer relationship.
  • •Proven success building relationships and recommending/referring products and services via in-person and phone interactions.
  • •Ability to use digital technology to support business goals and problem-solve customer issues.
Experience:2+ yearsConsumer bankingWealth managementConsumer loansCustomer serviceRetail banking
Education:High School
Skills:CommunicationProblem-solvingRelationship-buildingCustomer-centricityMultitaskingSelf-motivation
Licenses:SAFE ActNMLS
Languages:English
Tech Stack:Mobile bankingDigital technologyATMsSmartphoneTabletDesktop computer

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website