Service Advisor | Al-Futtaim Automotive | FAMCO (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Customer handling","Communication","Problem-solving","Logical thinking","Interpersonal skills"]

As a Service Advisor for the Truck Division at FAMCO, you’ll interface with customers to document service requests, gather complaint symptoms, and prepare job cards and repair orders. You’ll coordinate with workshop teams to meet promised delivery times, provide detailed work explanations and cost estimates, and ensure invoices match completed work. You’ll also drive service revenue targets and maintain high customer satisfaction through prompt issue resolution and value-added service promotion.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
1 day ago

Service Advisor | Al-Futtaim Automotive | FAMCO (Dubai, AE)

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Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

As a Service Advisor for the Truck Division at FAMCO, you’ll interface with customers to document service requests, gather complaint symptoms, and prepare job cards and repair orders. You’ll coordinate with workshop teams to meet promised delivery times, provide detailed work explanations and cost estimates, and ensure invoices match completed work. You’ll also drive service revenue targets and maintain high customer satisfaction through prompt issue resolution and value-added service promotion.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers, ask open-ended questions, record service requests, and capture symptoms of complaints for quick resolution.
  • •Manage repair orders by ensuring the right workflow, explaining work details, and checking workshop capacity to promise delivery time.
  • •Coordinate with workshop foreman to ensure timely repair completion and keep promised delivery times.
  • •Prepare cost estimates and ensure invoices accurately reflect work performed, with clear explanations to customers.
  • •Drive service revenue targets, promote value-added services, maintain monthly overdues within targets, and resolve customer concerns to maintain satisfaction.

Key Requirements

  • •Diploma or Bachelor’s in Automobile/Mechanical Engineering.
  • •3 to 5 years of overall experience in an automobile dealership, with at least 3 years in the service department as a Service Advisor (preferably trucks/commercial vehicles).
  • •Knowledge of automotive dealer/distributor business processes and service department operations.
  • •Proficiency in MS Office and ERP systems, with knowledge of SAP system.
  • •Strong customer handling, communication, logical thinking, and technical problem-solving abilities.
Experience:3-5 yearsAutomobile dealershipAutomotive serviceTrucksCommercial vehicles
Education:Bachelor's in Automobile/Mechanical Engineering
Skills:Customer handlingCommunicationProblem-solvingLogical thinkingInterpersonal skills
Tech Stack:MS OfficeERP systemsSAP

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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