Team Lead, Market Operations - University Park, IL

Carvana
Illinois
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Problem-solving","Communication","Attention to detail"]

Lead Market Operations by ensuring customer paperwork is created, audited, and processed accurately to support timely vehicle titling and registration. Set documentation accuracy goals, implement paperwork best practices for regulatory compliance, and evaluate hub performance. Coach Paperwork Specialists and Customer Advocates, solve process gaps using cross-functional support, and assist customers via phone, email, and text as needed. Partner with Regulatory Compliance and local agencies to maintain compliant workflows.

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FursaFursa
Carvana
Carvana
2 months ago

Team Lead, Market Operations - University Park, IL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead Market Operations by ensuring customer paperwork is created, audited, and processed accurately to support timely vehicle titling and registration. Set documentation accuracy goals, implement paperwork best practices for regulatory compliance, and evaluate hub performance. Coach Paperwork Specialists and Customer Advocates, solve process gaps using cross-functional support, and assist customers via phone, email, and text as needed. Partner with Regulatory Compliance and local agencies to maintain compliant workflows.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Create, audit, and process customer paperwork to timely and accurately register vehicles.
  • •Define and implement paperwork best practices to ensure compliance with regulatory standards.
  • •Manage and appraise paperwork accuracy and completeness within the hub, directing corrective action.
  • •Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership.
  • •Partner with Regulatory Compliance and local agencies to receive, generate, and submit paperwork in compliance with local requirements.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree or 5+ years of document processing experience, including medical billing or paralegal experience.
  • •Lead a team with a culture of accountability and growth.
  • •Coach to performance for direct reports and peers.
  • •Get and maintain a Notary in your local jurisdiction within the first 90 days of employment.
  • •Manage, organize, and reconcile multiple information sources accurately while solving complex problems and meeting deadlines.
Experience:5+ years
Education:Bachelor's
Skills:LeadershipCoachingProblem-solvingCommunicationAttention to detail
Licenses:Driver’s license
Certifications:Notary
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn