Team Lead, Market Operations - University Park, IL

Lead Market Operations by ensuring customer paperwork is created, audited, and processed accurately to support timely vehicle titling and registration. Set documentation accuracy goals, implement paperwork best practices for regulatory compliance, and evaluate hub performance. Coach Paperwork Specialists and Customer Advocates, solve process gaps using cross-functional support, and assist customers via phone, email, and text as needed. Partner with Regulatory Compliance and local agencies to maintain compliant workflows.