NTT

4 months ago

MS Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a first point of contact for clients, ensuring IT infrastructure and systems stay operational. Monitor client environments, investigate and resolve first-line incidents and service requests, and use ITSM tickets, chat, and telephonic support to deliver timely, SLA-focused outcomes. Perform routine maintenance like patching and configuration changes, contribute to disaster recovery tests, and manage seamless handovers across shift changes.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions to identify problems and errors early, ensuring zero missed SLA conditions.
•Investigate and resolve first-line, standard, and low-complexity incidents, identifying root causes and providing support via telephony, ITSM tickets, or chat.
•Perform maintenance activities such as patching and configuration changes to keep client systems running smoothly.
•Work across multiple technology domains (e.g., cloud, security, networking, applications, collaboration) and contribute to knowledge articles and work optimization.
•Participate in disaster recovery functions and tests, and ensure seamless shift handovers with proper reporting and escalation.

Key Requirements

•Entry-level experience troubleshooting and providing support in security, network, data centre, systems, or storage within a medium to large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and ITIL processes.
•Ability to handle tickets daily in line with defined SOPs and resolve issues using knowledge articles or provided SOPs.
•Good understanding of using ITSM tools for incident and service request handling.
•Bachelor’s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).

Experience:ICTManaged services

Education:Bachelor's in IT or Computing

Skills:Client-centricCommunicationActive listeningDisciplineProblem-solving

Tech Stack:ITILITSMITSM toolsTicketsChatITSM ticketing

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT