Prompt Engineer

Netomi
Toronto
Workplace: RemoteFull timeFunction: Communications, PR & CommunityEducation: mastersSkills: ["Analytical skills","Problem-solving","Written communication","Verbal communication","Collaboration"]

Craft, optimize, evaluate, and benchmark AI prompts to improve agentic performance for enterprise customer experience use cases. Apply NLP and machine learning principles to design client-specific prompts and tool descriptions, automate prompt testing, and build evaluation frameworks. Partner with Customer Success and Data Science teams to document prompt improvements, stay current on NLP research, and iterate on model- and customer-specific adaptations.

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Netomi
Netomi
1 month ago

Prompt Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Craft, optimize, evaluate, and benchmark AI prompts to improve agentic performance for enterprise customer experience use cases. Apply NLP and machine learning principles to design client-specific prompts and tool descriptions, automate prompt testing, and build evaluation frameworks. Partner with Customer Success and Data Science teams to document prompt improvements, stay current on NLP research, and iterate on model- and customer-specific adaptations.
Location: Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Design and refine client-specific prompts, ensuring accuracy and relevance, including tool descriptions for agentic frameworks.
  • •Improve prompt clarity and performance, automate testing with scripts, and evaluate LLMs to find best-fit solutions.
  • •Develop evaluation frameworks and benchmark prompts to establish best practices.
  • •Collaborate with Customer Success and Data Science teams and maintain clear documentation on prompt development and optimization.
  • •Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
  • •Strong understanding of NLP and machine learning principles.
  • •Experience with AI prompt engineering (writing, optimizing, evaluating prompts).
  • •Proficiency in Python.
  • •Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
Experience:NLPLarge language modelsAgentic AI
Education:Master's
Skills:Analytical skillsProblem-solvingWritten communicationVerbal communicationCollaboration
Tech Stack:PythonTensorFlowPyTorchHugging FaceGPT-3GPT-4Llama3

Company Brief

Netomi
Provides an AI-powered customer service platform that automates conversational support across channels, using natural language understanding and automation to resolve customer issues, reduce contact center volume, and improve agent productivity.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn