Kerzer International

2 weeks ago

Housekeeping Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate the daily operations of the housekeeping office as the hub for the Housekeeping Department. Serve as the information source for Front Office and related resort departments by managing emails and calls, allocating room assignments, tracking room statuses, and recording special requests. Handle guest complaints via established procedures, maintain filing and key records, prepare work allocations and forecasts, and ensure housekeeping office areas stay tidy and clean.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Check and read emails, document relevant housekeeping information, and pass details to the Housekeeping Team Leader/Manager/Director.
•Allocate room assignments and ensure key details (departure/arrival times and special requests) are communicated to attendants and team leaders.
•Answer incoming housekeeping telephone calls, record messages, and deliver them promptly using proper etiquette.
•Maintain accurate records of room statuses (out of order, VIP, long stay, arrivals/departures, function and group rooms) and update room status reports.
•Handle guest complaints and special requests according to procedures, communicate outcomes to leadership, and ensure guest satisfaction.

Key Requirements

•Ability to clearly communicate in English (grammar and comprehension) with guests, visitors, management, and hotel colleagues.
•Knowledge of computers and common programs such as Word, Excel, and PowerPoint, with ability to input and access data.
•Previous experience in the hospitality industry, preferably in housekeeping.
•Ability to compute basic mathematical calculations and prepare statistical reports.
•High school diploma or equivalent (hospitality education preferred).

Experience:HospitalityHousekeeping

Education:High School

Skills:CommunicationOrganizationAttention to detailCalm under pressureGuest service

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

2 weeks ago

Housekeeping Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Check and read emails, document relevant housekeeping information, and pass details to the Housekeeping Team Leader/Manager/Director.
•Allocate room assignments and ensure key details (departure/arrival times and special requests) are communicated to attendants and team leaders.
•Answer incoming housekeeping telephone calls, record messages, and deliver them promptly using proper etiquette.
•Maintain accurate records of room statuses (out of order, VIP, long stay, arrivals/departures, function and group rooms) and update room status reports.
•Handle guest complaints and special requests according to procedures, communicate outcomes to leadership, and ensure guest satisfaction.

Key Requirements

•Ability to clearly communicate in English (grammar and comprehension) with guests, visitors, management, and hotel colleagues.
•Knowledge of computers and common programs such as Word, Excel, and PowerPoint, with ability to input and access data.
•Previous experience in the hospitality industry, preferably in housekeeping.
•Ability to compute basic mathematical calculations and prepare statistical reports.
•High school diploma or equivalent (hospitality education preferred).

Experience:HospitalityHousekeeping

Education:High School

Skills:CommunicationOrganizationAttention to detailCalm under pressureGuest service

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn