Call Center Representative

Qureos
Ohio, Pennsylvania
Workplace: RemoteFull timeUSD 26 - 43 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Problem-solving","Organization","Empathy"]

Serve as the first point of contact for customers by handling inbound calls about service requests, technical questions, and appointment scheduling for HVAC solutions. Provide accurate product and service information, coordinate visits with certified technicians, and document customer interactions in the company database. Resolve customer issues with empathy and professionalism, and complete outbound follow-ups to confirm appointments and ensure satisfaction.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers by handling inbound calls about service requests, technical questions, and appointment scheduling for HVAC solutions. Provide accurate product and service information, coordinate visits with certified technicians, and document customer interactions in the company database. Resolve customer issues with empathy and professionalism, and complete outbound follow-ups to confirm appointments and ensure satisfaction.
Location: Ohio, Pennsylvania
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle inbound calls about service requests, technical queries, and appointment scheduling.
  • •Provide accurate information on HVAC products and services (e.g., central air conditioning, ductless mini-splits).
  • •Schedule and coordinate service appointments for certified technicians.
  • •Record and maintain customer interaction details and service requests in the company database.
  • •Address customer issues or complaints and perform outbound follow-ups to confirm appointments and satisfaction.

Pay and Benefits

Salary: USD 26 - 43 hourly
Perks:Training

Key Requirements

  • •Proven experience in a call centre, customer service, or a similar client-facing role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong problem-solving abilities and active listening.
  • •Excellent organisational and time-management skills, with the ability to multitask.
  • •Proficiency with computers and CRM software; ability to learn new systems quickly.
Experience:Call centreCustomer serviceHVACHome services
Skills:CommunicationActive listeningProblem-solvingOrganizationEmpathy
Tech Stack:CRM softwareComputersCompany database

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn