MIU MIU Client Advisor, Selfridges (London, GB)

Prada Group
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Customer focus","Relationship building","Teamwork"]

Deliver an exceptional, memorable luxury client experience as a Miu Miu brand ambassador. Center the client, guide them with product and brand knowledge, and proactively exceed individual sales targets and KPI goals. Build lasting client relationships by capturing data in the company CRM and supporting personalization across in-store and ecommerce. Host appointments (in person or virtual), resolve client complaints, and partner with back-of-house to support daily store operations.

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Prada Group
Prada Group
3 days ago

MIU MIU Client Advisor, Selfridges (London, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver an exceptional, memorable luxury client experience as a Miu Miu brand ambassador. Center the client, guide them with product and brand knowledge, and proactively exceed individual sales targets and KPI goals. Build lasting client relationships by capturing data in the company CRM and supporting personalization across in-store and ecommerce. Host appointments (in person or virtual), resolve client complaints, and partner with back-of-house to support daily store operations.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Create a welcoming client-centered environment and deliver service in line with the “client journey ceremony.”
  • •Exceed individual sales targets and KPI goals to maximize sales performance and customer service quality.
  • •Demonstrate excellent product knowledge as well as Prada history, culture, and brand DNA.
  • •Capture customer data into the company CRM to connect, maintain, and develop client relationships with a personalized approach.
  • •Embrace omni-channel mindset by using company digital tools, hosting appointments (in presence or virtual), and supporting store operations including stock room organization.

Key Requirements

  • •Similar experience within a luxury or premium brand.
  • •Understanding of luxury customer service.
  • •Experience building long-lasting relationships with clients.
  • •Ability to work in a team as well as alone.
  • •Excellent communication and interpersonal skills with fluency in English.
Experience:LuxuryPremium retail
Skills:CommunicationInterpersonal skillsCustomer focusRelationship buildingTeamwork
Languages:English
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn