Customer Success Manager- Public Sector at GitLab (United States)

GitLab

1 day ago

Customer Success Manager- Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of Public Sector accounts and help U.S. government customers achieve business outcomes with the GitLab DevSecOps platform. Translate pre-sales command plans into clear objectives, guide adoption of Git, CI/CD, and DevSecOps best practices, and map customer journeys over time. Serve as the primary liaison across Support, Product, Engineering, Sales, and Professional Services while tracking adoption, retention, growth, and satisfaction—and staying current on GitLab releases.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with Public Sector customers to translate pre-sales command plans and business outcomes into clear, actionable objectives.
•Guide customers on using the GitLab platform effectively, including DevSecOps principles and typical Git workflows and branching strategies.
•Map and manage the customer journey, coaching customers to adopt new GitLab use cases over time.
•Coordinate across Support, Product Management, Sales, Professional Services, and other teams to address questions, issues, and escalations.
•Drive adoption, retention, expansion, and customer satisfaction while staying current on GitLab releases and applying new features to customer environments.

Pay and Benefits

Salary: USD 85,200 - 144,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveHome OfficeEquityLearning Budget

Key Requirements

•Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) in line with government requirements.
•Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
•Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
•Understanding of Git and common branching strategies, plus familiarity with the software development lifecycle and development pipelines.
•Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.

Experience:Public sectorDevSecOps

Skills:CommunicationPresentationOrganizational skillsProject managementProblem-solving

Tech Stack:GitCI/CDDevSecOps

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

1 day ago

Customer Success Manager- Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with Public Sector customers to translate pre-sales command plans and business outcomes into clear, actionable objectives.
•Guide customers on using the GitLab platform effectively, including DevSecOps principles and typical Git workflows and branching strategies.
•Map and manage the customer journey, coaching customers to adopt new GitLab use cases over time.
•Coordinate across Support, Product Management, Sales, Professional Services, and other teams to address questions, issues, and escalations.
•Drive adoption, retention, expansion, and customer satisfaction while staying current on GitLab releases and applying new features to customer environments.

Pay and Benefits

Salary: USD 85,200 - 144,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveParental LeaveHome OfficeEquityLearning Budget

Key Requirements

•Eligibility as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee) in line with government requirements.
•Background in Customer Success or a similar customer-facing role with a track record of driving satisfaction, adoption, and retention.
•Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
•Understanding of Git and common branching strategies, plus familiarity with the software development lifecycle and development pipelines.
•Knowledge of continuous integration, continuous deployment, and DevSecOps concepts and how customers apply them.

Experience:Public sectorDevSecOps

Skills:CommunicationPresentationOrganizational skillsProject managementProblem-solving

Tech Stack:GitCI/CDDevSecOps

Eligibility

Nationality:US National

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn