Senior Manager-Servicing Innovation Strategy

American Express
New York
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Strategy & Corporate DevelopmentExperience: 5-8 yearsSkills: ["Leadership","Relationship building","Influencing without authority","Communication","Structured thinking"]

Lead the GS GenAI program by shaping innovation strategy, managing internal and external relationships, and driving measurable impact across the innovation funnel. Scope and evolve GenAI pilots, strengthen the intake and prioritization process in the Innovation Lab, and define success metrics. Translate market and competitive insights into scalable outcomes while coordinating cross-functional partners to test, iterate, and expand the most valuable use cases.

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FursaFursa
American Express
American Express
2 days ago

Senior Manager-Servicing Innovation Strategy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead the GS GenAI program by shaping innovation strategy, managing internal and external relationships, and driving measurable impact across the innovation funnel. Scope and evolve GenAI pilots, strengthen the intake and prioritization process in the Innovation Lab, and define success metrics. Translate market and competitive insights into scalable outcomes while coordinating cross-functional partners to test, iterate, and expand the most valuable use cases.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Manage the complex needs of the GS GenAI program and advance a Gen AI roadmap that meets colleague and customer needs.
  • •Scope the next wave of GenAI pilots, align to prioritization principles, and extend learnings from smaller efforts into bigger bets.
  • •Support the Servicing Innovation intake process by establishing a structured funnel to assess, prioritize, validate, and scale use cases through the Innovation Lab.
  • •Serve as relationship lead for key external partners and core internal teams to identify, ideate, validate, and drive transparency in Servicing Innovation.
  • •Lead outcome-based measurement by defining success metrics for GenAI pilots and scaling proven approaches across the enterprise.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation, with a strong eye for business.
  • •Experience designing and owning intake, prioritization, or portfolio management processes for new ideas, products, or initiatives.
  • •Strong understanding of emerging technologies with genuine interest in AI/GenAI applications for customer and colleague experiences.
  • •Ability to influence without authority and deliver results across multiple lines of business.
  • •Strong proficiency in Microsoft PowerPoint and Excel required.
Experience:5-8 yearsGenerative AIInnovation
Skills:LeadershipRelationship buildingInfluencing without authorityCommunicationStructured thinking
Tech Stack:Microsoft PowerPointExcel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn