Workforce Administrator

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 26,510+ annuallyFunction: Administration & Executive AssistanceSkills: ["Attention to detail","Communication","Collaboration","Multitasking","Organisation"]

Provide administrative support for Workforce Management, Rostering, Absence, and Staff Welfare within the Justice and Immigration team. Process and verify overtime claims, manage mailbox enquiries, administer annual leave requests, support roster coordination (shift swaps and amendments), and produce weekly/monthly TOIL reports. Maintain accurate workforce records and ensure administrative processes meet payroll and governance deadlines while supporting operational delivery at HMP Fosse Way.

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FursaFursa
Serco
Serco
1 day ago

Workforce Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide administrative support for Workforce Management, Rostering, Absence, and Staff Welfare within the Justice and Immigration team. Process and verify overtime claims, manage mailbox enquiries, administer annual leave requests, support roster coordination (shift swaps and amendments), and produce weekly/monthly TOIL reports. Maintain accurate workforce records and ensure administrative processes meet payroll and governance deadlines while supporting operational delivery at HMP Fosse Way.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Process and verify overtime claims to ensure accuracy, authorisation, and readiness for payroll deadlines.
  • •Manage enquiries through shared overtime and workforce management mailboxes and provide timely support and resolution.
  • •Administer annual leave requests in line with workforce requirements and organisational policy.
  • •Support Rostering Coordinators with workforce administration activities such as shift swaps, roster amendments, and schedule changes.
  • •Produce and maintain weekly and monthly TOIL reports to meet compliance and governance requirements.

Pay and Benefits

Salary: GBP 26,510 annually
Perks:Health InsurancePensionAnnual LeavePaid VolunteeringLearning Budget

Key Requirements

  • •Experience managing competing priorities and organising workload in a fast-paced environment.
  • •Strong administration skills with excellent attention to detail and the ability to maintain accurate records.
  • •Good working knowledge of Microsoft Excel and other Microsoft Office applications.
  • •Excellent communication skills, confident communicating professionally by telephone, email and Microsoft Teams.
  • •Ability to multitask, remain organised, and deliver high-quality work under pressure.
Skills:Attention to detailCommunicationCollaborationMultitaskingOrganisation
Tech Stack:Microsoft ExcelMicrosoft OfficeMicrosoft Teams

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn