Service Operations Manager - H/F/N

Alfalaval
France
Workplace: OnsiteFull time70,000 - 90,000Function: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Change management","Customer orientation","Synthesis","Continuous improvement"]

Lead service operations transformation to meet Group targets for safety, customer satisfaction, and service excellence across France and Northwest Africa. Manage a team of 35+ people (including 5 managers) planning and executing services on client sites and remotely with Service Centers and an operations workshop in Rennes. Drive QHSE culture, translate Group strategy to the local market, manage service forecasts/results, and lead continuous improvement and digital tools adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Alfalaval
Alfalaval
1 day ago

Service Operations Manager - H/F/N

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead service operations transformation to meet Group targets for safety, customer satisfaction, and service excellence across France and Northwest Africa. Manage a team of 35+ people (including 5 managers) planning and executing services on client sites and remotely with Service Centers and an operations workshop in Rennes. Drive QHSE culture, translate Group strategy to the local market, manage service forecasts/results, and lead continuous improvement and digital tools adoption.
Location: France
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Direct a team of 35+ people (including 5 managers) to plan and execute services on client sites and remotely in partnership with Service Centers and the service workshop in Rennes.
  • •Build and strengthen a QHSE culture (Quality, Health, Safety, Environment) within the department.
  • •Translate the Group Service Operations strategy to the territory, considering local market requirements and proposing improvements to the Group.
  • •Ensure excellent customer relationships, respond to market needs, and support Sales Company growth opportunities.
  • •Own service operations forecasts and results, including necessary investments, and drive continuous improvement projects to increase efficiency, predictability, and digital tool usage.

Pay and Benefits

Salary: 70,000 - 90,000
Perks:Remote Work13th MonthProfit SharingCse Benefits

Key Requirements

  • •Engineering degree or equivalent (Ecole d’ingénieurs or similar).
  • •At least 10 years of experience, including part of it in a function combining technical service/industrial maintenance and customer relations.
  • •Ability to interact easily and drive change with a strong interest in developing people and organizations.
  • •Strong customer orientation, responsiveness, and synthesis ability.
  • •French and English mastery is required.
Experience:10+ yearsIndustrial maintenanceService operationsClient/customer relations
Education:Bachelor's
Skills:LeadershipChange managementCustomer orientationSynthesisContinuous improvement
Languages:FrenchEnglish
Tech Stack:Digital tools

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn