Client Relationship Manager III

AutoTrader.com
United States
Workplace: HybridFull timeUSD 67,100 - 100,700Function: Customer Success & Account ManagementSkills: ["Leadership","Communication","Problem-solving","Customer focus","Cross-functional collaboration"]

Own relationships with assigned national clients by delivering white-glove, high-touch service focused on commercial fleet operations. Serve as the primary point of contact, lead client and cross-functional discussions, and proactively communicate operational status, service enhancements, and improvements. Develop and maintain client programs, SOPs, and best practices, while monitoring satisfaction, resolving critical issues, and using data and financial acumen to recommend process improvements.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Client Relationship Manager III

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own relationships with assigned national clients by delivering white-glove, high-touch service focused on commercial fleet operations. Serve as the primary point of contact, lead client and cross-functional discussions, and proactively communicate operational status, service enhancements, and improvements. Develop and maintain client programs, SOPs, and best practices, while monitoring satisfaction, resolving critical issues, and using data and financial acumen to recommend process improvements.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for assigned national clients to ensure satisfaction and long-term retention.
  • •Deliver high-touch, white-glove service aligned to client expectations with a strong operational focus.
  • •Develop, implement, and maintain client programs, services, SOPs, and operational best practices.
  • •Collaborate cross-functionally as a subject matter expert to address client needs effectively.
  • •Coordinate resolution of critical client issues and monitor satisfaction to identify service deficiencies and operational risks.

Pay and Benefits

Salary: USD 67,100 - 100,700
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Strong operational expertise to act as a trusted advisor to clients.
  • •Leadership skills to lead client-facing discussions and cross-functional teams.
  • •Proven ability to manage complex client relationships and maintain high customer satisfaction.
  • •Experience developing and maintaining client programs, processes, and SOPs in an operational environment.
  • •Ability to analyze operational performance and use data, financial considerations, and technology to support client success.
Experience:Commercial fleet operationsNational clientsCustomer successOperations
Skills:LeadershipCommunicationProblem-solvingCustomer focusCross-functional collaboration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn