Service Coordinator

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Relationship-building","Problem-solving","Interpersonal skills","Adaptability"]

Coordinate rental scheduling and customer service for EquipmentShare’s onsite facility, while writing damage work orders, ordering parts, and supporting service management. Handle inbound leads and guide contractors through the rental process, nurture relationships to keep customers satisfied, and expand the customer base through relationship-building and sales strategy. Use problem-solving and strong communication to resolve inquiries, requests, complaints, and improve customer experience.

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EquipmentShare
EquipmentShare
2 days ago

Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate rental scheduling and customer service for EquipmentShare’s onsite facility, while writing damage work orders, ordering parts, and supporting service management. Handle inbound leads and guide contractors through the rental process, nurture relationships to keep customers satisfied, and expand the customer base through relationship-building and sales strategy. Use problem-solving and strong communication to resolve inquiries, requests, complaints, and improve customer experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Schedule rentals and maintain customer service standards.
  • •Write customer damage work orders, order parts, and bill work orders.
  • •Assist the service manager with customer damage and internal work orders.
  • •Respond to inbound leads and guide customers through the EquipmentShare rental process.
  • •Develop sales strategies, expand customer base, and resolve customer inquiries, requests, and complaints.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness StipendTool ReimbursementsPaid Volunteer

Key Requirements

  • •3–4 years of sales experience (equipment sales experience is a plus).
  • •High School diploma or equivalent.
  • •Strong interpersonal and problem-solving skills with a customer-first mindset.
  • •Ability to build, nurture, and maintain relationships throughout the rental process.
  • •Adapt to a fast-paced, growing company and stay educated on EquipmentShare products and services.
Education:High School
Skills:Customer focusRelationship-buildingProblem-solvingInterpersonal skillsAdaptability
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn