Customer Care Specialist - German (f/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Leipzig
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Critical thinking","Problem-solving","Teamwork"]

Deliver personalized customer care for MYTHERESA by warmly welcoming customers and building lasting relationships. Handle customer inquiries accurately and promptly via phone and email while meeting service and KPI standards. Maintain a portfolio of relevant customers and collaborate with Payments, Customs, Warehouse, and Shipping to resolve issues and ensure smooth order experiences. You’ll work on-site and use customer communication and e-commerce-related technology.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 week ago

Customer Care Specialist - German (f/m/d) @MYTHERESA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Deliver personalized customer care for MYTHERESA by warmly welcoming customers and building lasting relationships. Handle customer inquiries accurately and promptly via phone and email while meeting service and KPI standards. Maintain a portfolio of relevant customers and collaborate with Payments, Customs, Warehouse, and Shipping to resolve issues and ensure smooth order experiences. You’ll work on-site and use customer communication and e-commerce-related technology.
Location: Leipzig
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Build lasting customer relationships and foster brand loyalty with personalized service
  • •Respond efficiently, accurately, and promptly to customer requests via phone calls and emails
  • •Meet the department’s highest service and KPI standards consistently
  • •Establish and maintain relationships to build a portfolio of relevant customers
  • •Collaborate closely with Payments, Customs, Warehouse, and Shipping

Pay and Benefits

Perks:Paid LeaveLearning BudgetStaff DiscountPensionCommuter Benefits

Key Requirements

  • •Previous customer service experience in (luxury) retail or a customer-facing role
  • •Native-level written and spoken German and excellent English communication
  • •Strong communication, interpersonal skills, and problem-solving/critical thinking
  • •Familiarity with customer communication and e-commerce-related technology
  • •Good computer skills, especially MS Office, with conscientious handling of customer data
Experience:Luxury retailE-commerce
Skills:CommunicationInterpersonal skillsCritical thinkingProblem-solvingTeamwork
Languages:GermanEnglish
Tech Stack:MS OfficeE-commerce-related technology

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn