Service Manager - Landrover Roaring Fork

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 150,000 - 200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Leadership","Problem-solving"]

Lead daily operations of the service department for an automotive dealership, ensuring excellent customer satisfaction and achievement of departmental performance goals. Manage and develop service advisors and technicians, streamline service processes, and ensure accurate documentation for repair orders and warranty claims. Track and improve KPIs to maximize profitability, oversee scheduling and labor management, address customer concerns, and maintain compliance with dealership and industry regulations.

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Sonic Automotive
Sonic Automotive
3 days ago

Service Manager - Landrover Roaring Fork

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead daily operations of the service department for an automotive dealership, ensuring excellent customer satisfaction and achievement of departmental performance goals. Manage and develop service advisors and technicians, streamline service processes, and ensure accurate documentation for repair orders and warranty claims. Track and improve KPIs to maximize profitability, oversee scheduling and labor management, address customer concerns, and maintain compliance with dealership and industry regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the service team, including service advisors and technicians, to achieve performance and customer service goals.
  • •Develop and implement service department processes to optimize efficiency and workflow.
  • •Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
  • •Monitor and analyze department KPIs to drive improvement and maximize profitability; manage budgets and department goals.
  • •Oversee scheduling, staff shifts, and labor management; address customer concerns and maintain compliance with dealership policies and regulations.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3-5 years of experience as a Service Manager in an automotive dealership setting.
  • •Comprehensive understanding of automotive service repair and maintenance processes.
  • •Proficiency with dealership management software and other computer applications.
  • •Strong customer service, communication, and interpersonal skills.
  • •Demonstrated ability to lead, manage, and motivate a team effectively.
Experience:3-5 yearsAutomotive dealership
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsLeadershipProblem-solving
Licenses:Driver’s license
Languages:English

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn