Technical Account Manager, Billing

Stripe
San Francisco
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsSkills: ["Communication","Consultative problem-solving","Technical troubleshooting","Client relationship management","Organizational skills"]

Strategically support Stripe’s billing user segment by building deep, long-term relationships with key stakeholders and leading technical account planning. Partner with internal Operations, Account Management, and user-facing teams to deliver gold-standard support through operational solutions across billing topics like invoicing, revenue recovery, tax, and declines. Lead in-person and video meetings, troubleshoot complex integrations with API familiarity and SQL, and create durable user-facing content and case studies.

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FursaFursa
Stripe
Stripe
1 day ago

Technical Account Manager, Billing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Strategically support Stripe’s billing user segment by building deep, long-term relationships with key stakeholders and leading technical account planning. Partner with internal Operations, Account Management, and user-facing teams to deliver gold-standard support through operational solutions across billing topics like invoicing, revenue recovery, tax, and declines. Lead in-person and video meetings, troubleshoot complex integrations with API familiarity and SQL, and create durable user-facing content and case studies.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Strategically support assigned billing accounts by developing deep relationships with key stakeholders through technical account planning and frequent meetings.
  • •Provide gold-standard support by partnering with the Operations team to share current state, resources, and knowledge across support channels and product/feature feedback.
  • •Work cross-functionally to provide and implement operational solutions, including fraud/disputes, declines, product adoption, and global expansion topics.
  • •Lead user-facing meetings in person and via video, collaborating on the continued design of the support offering and creating user-facing content.
  • •Engage in frequent on-site visits to deepen relationships, surface technical challenges early, and deliver strategic guidance to engineering, product, and business stakeholders.

Key Requirements

  • •10+ years of experience in enterprise-level, client-facing work.
  • •Expertise supporting billing companies and billing infrastructure challenges (usage-based/hybrid monetization, invoicing, revenue recovery, tax, revenue recognition).
  • •Strong written and verbal communication, with ability to lead complex integration conversations consultatively and proactively.
  • •Familiarity with APIs, including explaining API concepts to highly technical customers.
  • •Proficiency in SQL with comfort building complex queries; strong technical troubleshooting experience interfacing with technical teams.
Experience:10+ yearsEnterprise clientsBillingPaymentsUsage-based monetization
Skills:CommunicationConsultative problem-solvingTechnical troubleshootingClient relationship managementOrganizational skills
Languages:English
Tech Stack:APIsSQLPostmanXCodePythonWebhooksETLAI coding agents

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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