Senior Customer Service Representative

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Customer service","Problem-solving","Critical thinking","Sales orientation"]

Serve as a senior customer service professional at the branch by retaining existing customer relationships and opening new consumer and business deposit accounts. Cross-sell and refer bank products and services, answer questions about rates and services, and resolve customer concerns to drive long-term problem resolution and loyalty. Assist with loan origination and processing when needed, track required documentation, and support branch goal attainment while completing required BSA/AML training.

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FursaFursa
Home BancShares
Home BancShares
3 days ago

Senior Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a senior customer service professional at the branch by retaining existing customer relationships and opening new consumer and business deposit accounts. Cross-sell and refer bank products and services, answer questions about rates and services, and resolve customer concerns to drive long-term problem resolution and loyalty. Assist with loan origination and processing when needed, track required documentation, and support branch goal attainment while completing required BSA/AML training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Open consumer and business accounts and services in accordance with branch goals.
  • •Assess customer needs and cross-sell appropriate products and services, while referring new business to related subsidiaries (insurance, mortgage, brokerage).
  • •May function as a Teller, Teller Supervisor, or Assistant Branch Manager as needed and support attainment of branch goals.
  • •Resolve customer concerns and ensure effective long-term problem resolution while maintaining customer loyalty.
  • •Complete required BSA/AML and compliance training, track required documentation, and provide ancillary services such as notary services as needed.

Key Requirements

  • •Equivalent of four years in high school plus specialized training, plus two years of college-level education and 2 years related experience/training (or an equivalent combination).
  • •Ability to effectively communicate with customers, clients, the public, and employees in person and in small groups.
  • •Ability to calculate figures and amounts including interest, commissions, percentages, and related math concepts for practical situations.
  • •Ability to use critical thinking to follow written, oral, or diagrammed instructions and solve routine problems with multiple variables.
  • •Demonstrated sales ability in banking or a related field, plus general banking product knowledge.
Experience:2+ yearsBankingRetail banking
Skills:CommunicationCustomer serviceProblem-solvingCritical thinkingSales orientation
Tech Stack:Spreadsheet10-KeyPayroll systemsWord processing/typing

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn