Airbus

6 days ago

Customer Service Quality Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Monitor manufacturing quality of aircraft delivered to Chinese airlines, acting as the regional CQFO representative to manage in-service quality topics and respond to customer-reported cases against KPI requirements. Coordinate investigations with global production quality and in-service engineering teams, analyze fleet technical data, and run customer and internal case review meetings (including Tianjin FAL/Delivery/Fleet efficiency). Lead Lean quality deployment (AOS bricks), train quality/safety mindset, and facilitate EN9100 audits, with some business travel in China and Europe.

Location: Beijing, Tianjin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Monitor in-service quality topics as the CQFO regional representative, including acknowledging and feeding back customer-reported cases per KPI requirements.
•Coordinate manufacturing quality investigations with global program production quality and in-service engineering teams.
•Compile monthly and yearly quality reports summarizing China region in-service topics.
•Organize and lead bi-weekly case review meetings with Tianjin Final Assembly Line/Delivery centre/Fleet efficiency teams, and run customer quality review meetings as needed.
•Facilitate Lean management deployment (AOS bricks), act as Mindset Booster Zone trainer, and support EN9100 audits for customer service China region.

Travel: Low travel

Key Requirements

•Experience working with manufacturing or in-service quality management in an aviation or similarly regulated environment.
•Ability to handle customer complaints and coordinate investigations with cross-functional production quality and engineering teams.
•Capability to analyze customer-reported fleet technical data and prepare quality reports for regional stakeholders.
•Experience supporting or leading Lean management deployments such as AOS bricks and quality mindset training.
•Familiarity with EN9100 audit facilitation and quality review meeting facilitation.

Experience:AviationManufacturingQuality managementRegulatory compliance

Skills:Customer complaint handlingCross-functional coordinationData analysisReportingQuality mindset

Certifications:EN9100

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

6 days ago

Customer Service Quality Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Beijing, Tianjin

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Monitor in-service quality topics as the CQFO regional representative, including acknowledging and feeding back customer-reported cases per KPI requirements.
•Coordinate manufacturing quality investigations with global program production quality and in-service engineering teams.
•Compile monthly and yearly quality reports summarizing China region in-service topics.
•Organize and lead bi-weekly case review meetings with Tianjin Final Assembly Line/Delivery centre/Fleet efficiency teams, and run customer quality review meetings as needed.
•Facilitate Lean management deployment (AOS bricks), act as Mindset Booster Zone trainer, and support EN9100 audits for customer service China region.

Travel: Low travel

Key Requirements

•Experience working with manufacturing or in-service quality management in an aviation or similarly regulated environment.
•Ability to handle customer complaints and coordinate investigations with cross-functional production quality and engineering teams.
•Capability to analyze customer-reported fleet technical data and prepare quality reports for regional stakeholders.
•Experience supporting or leading Lean management deployments such as AOS bricks and quality mindset training.
•Familiarity with EN9100 audit facilitation and quality review meeting facilitation.

Experience:AviationManufacturingQuality managementRegulatory compliance

Skills:Customer complaint handlingCross-functional coordinationData analysisReportingQuality mindset

Certifications:EN9100

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn