Service Operations Trainer (Automotive Aftersales)

Lucid Motors
Michigan
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 3-5 yearsSkills: ["Presentation","Facilitation","Communication","Interpersonal skills","Problem-solving"]

Develop and deliver in-person and virtual training for automotive aftersales teams, including service technicians, service advisors, managers, and parts advisors. Create and maintain training materials such as manuals, presentations, videos, and e-learning modules, and coach teams in the field. Use continuous feedback to identify knowledge gaps, improve training delivery, and support parts identification, ordering, inventory management, and warranty processes for exceptional customer service.

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Lucid Motors
Lucid Motors
5 hours ago

Service Operations Trainer (Automotive Aftersales)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Develop and deliver in-person and virtual training for automotive aftersales teams, including service technicians, service advisors, managers, and parts advisors. Create and maintain training materials such as manuals, presentations, videos, and e-learning modules, and coach teams in the field. Use continuous feedback to identify knowledge gaps, improve training delivery, and support parts identification, ordering, inventory management, and warranty processes for exceptional customer service.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and deliver in-person and virtual training for service technicians, advisors, and managers.
  • •Create training materials including manuals, presentations, videos, and e-learning modules.
  • •Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
  • •Coach field teams and use continuous feedback to identify and address knowledge gaps, improving training content and delivery.
  • •Deliver parts advisor training covering parts identification, ordering, inventory management, and warranty processes, and guide troubleshooting and parts availability.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Incentive

Key Requirements

  • •3–5 years of experience in service and/or parts training, operations, or customer service with automotive or EV experience preferred.
  • •Proven experience developing and delivering operational training.
  • •Strong understanding of service processes, customer service standards, and parts management.
  • •Experience with parts inventory management and logistics preferred.
  • •Excellent presentation, facilitation, and communication skills with the ability to engage diverse audiences.
Experience:3-5 yearsAutomotiveEVCustomer serviceParts management
Skills:PresentationFacilitationCommunicationInterpersonal skillsProblem-solving
Languages:English

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn