Customer Order Specialist (all genders)

Philips
Poland
Workplace: HybridFull timePLN 71,200 - 94,933.33Function: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Collaboration","Prioritization","Attention to detail"]

Manage incoming customer orders from systems, options, and upgrades through completion and readiness for booking, screening, and allocation. Coordinate with Account, Project, and Product Managers to resolve and prepare order cases, ensure all parts from factories and suppliers are correctly listed, and collect missing sales information. Support logistics activities and communicate clearly with customers while helping standardize and document processes within the sales support team.

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FursaFursa
Philips
Philips
2 days ago

Customer Order Specialist (all genders)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage incoming customer orders from systems, options, and upgrades through completion and readiness for booking, screening, and allocation. Coordinate with Account, Project, and Product Managers to resolve and prepare order cases, ensure all parts from factories and suppliers are correctly listed, and collect missing sales information. Support logistics activities and communicate clearly with customers while helping standardize and document processes within the sales support team.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage incoming customer orders and coordinate the process to complete and correct order information until the order is ready for booking, screening, and allocation.
  • •Collaborate proactively with Account, Project, and Product Managers and other stakeholders to resolve and prepare order cases for further processing in the Supply Chain team.
  • •Ensure all parts of customer orders (from factories and 3rd-party suppliers) are correctly listed on the order.
  • •Collect missing information from specialists in the sales organization and ensure timely handover of cases to order management per policy.
  • •Support logistics activities and assist with standardizing and documenting ways of working within the sales support team, including clear customer communication.

Pay and Benefits

Salary: PLN 71,200 - 94,933.33
Perks:Health InsuranceBenefit CardsEmployee Assistance

Key Requirements

  • •Minimum 1 year of experience in a matrix organization within Supply Chain, Sales Support/Operations, or Customer Service.
  • •Strong communication skills and ability to collaborate across multiple functions to deliver results.
  • •Ability to prioritize work and attention to detail.
  • •Proficiency in English (B2 or higher).
  • •Knowledge of SAP or other ERP and Salesforce (advantage).
Experience:1+ years
Skills:CommunicationCollaborationPrioritizationAttention to detail
Languages:English
Tech Stack:SAPERPSalesforceSales

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn