Technical Customer Success Manager – AI & Enterprise Infrastructure

Dell
Riyadh
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Consultative engagement","Problem-solving"]

Serve as a trusted advisor to Dell’s strategic AI customers, helping them accelerate AI adoption and maximize business value. Build executive and technical relationships, guide customers on AI infrastructure and AI operations, and drive proactive adoption and success planning. Monitor AI environment health using telemetry and AIOps analytics to identify risks, improve performance, and deliver recommendations. Coordinate across Dell teams to resolve issues and improve long-term customer outcomes.

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Dell
Dell
21 hours ago

Technical Customer Success Manager – AI & Enterprise Infrastructure

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to Dell’s strategic AI customers, helping them accelerate AI adoption and maximize business value. Build executive and technical relationships, guide customers on AI infrastructure and AI operations, and drive proactive adoption and success planning. Monitor AI environment health using telemetry and AIOps analytics to identify risks, improve performance, and deliver recommendations. Coordinate across Dell teams to resolve issues and improve long-term customer outcomes.
Location: Riyadh
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor to strategic AI customers, aligning Dell AI solutions and services to their business, data, and AI transformation objectives.
  • •Provide guidance on AI infrastructure, AI operations (AIOps), data platforms, machine learning, and generative AI adoption strategies.
  • •Drive customer success through proactive engagement, adoption planning, success planning, value realization reviews, executive business reviews, and continuous optimization of AI environments.
  • •Coordinate across Sales, Services, Support, Product Management, Engineering, and Partner teams to advocate for customers and resolve challenges.
  • •Monitor customer AI environments and operational health using telemetry and analytics to identify risks, improve performance, increase adoption, and provide proactive recommendations.

Key Requirements

  • •Strong technical expertise in enterprise infrastructure for AI workloads, including AI servers, GPU platforms, storage, networking, virtualization, cloud technologies, and data center architectures.
  • •Experience discussing AI/ML and Generative AI concepts (including data platforms, MLOps, AIOps, or AI-enabled solutions) with customers, covering both technical and business value.
  • •Excellent communication, presentation, stakeholder management, and consultative engagement skills for influencing executive and technical audiences.
  • •Strong analytical and problem-solving skills, using operational data, telemetry, performance metrics, and customer insights to make recommendations.
  • •Bachelor’s degree in IT, Computer Science, Data Science, Artificial Intelligence, Engineering, or a related technical discipline.
Experience:Enterprise ITCloudAIData platforms
Education:Bachelor's
Skills:CommunicationPresentationStakeholder managementConsultative engagementProblem-solving
Tech Stack:AI serversGPU platformsStorageNetworkingVirtualizationCloud technologiesData center architecturesArtificial IntelligenceMachine LearningGenerative AIData PlatformsMLOpsAIOpsNVIDIADell AI FactoryVMwareKubernetesMicrosoft Azure AITelemetryAnalytics

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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