Customer Service Intern, Digital Commerce with Italian, 3 Months

Emerson
Romania
Workplace: HybridInternshipFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship building","Adaptability","Attention to detail","Patience"]

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform by contacting assigned customers with approved scripts and telephony tools. Guide customers through SF Commerce registration and first login, confirm the right contact for access needs, and capture outcomes, referrals, and feedback in Salesforce. Escalate access blockers, technical issues, and privacy/sensitive account concerns through the defined process while participating in daily check-ins and quality calibration.

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Emerson
Emerson
1 day ago

Customer Service Intern, Digital Commerce with Italian, 3 Months

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Support an internal customer re-engagement campaign for Emerson’s SF Commerce platform by contacting assigned customers with approved scripts and telephony tools. Guide customers through SF Commerce registration and first login, confirm the right contact for access needs, and capture outcomes, referrals, and feedback in Salesforce. Escalate access blockers, technical issues, and privacy/sensitive account concerns through the defined process while participating in daily check-ins and quality calibration.
Location: Romania
Workplace: Hybrid
Employment Type: Internship · 3 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Contact assigned customers by phone using approved telephony tools and call scripts.
  • •Provide first-step guidance for SF Commerce registration and first login (without owning full end-to-end onboarding or complex troubleshooting).
  • •Confirm correct contact for online ordering/digital access and capture referrals when another contact is more appropriate.
  • •Record call outcomes and customer feedback in Salesforce, including dispositions such as reached/unreachable/wrong contact/support needed/opt-out.
  • •Escalate technical issues, access blockers, complaints, privacy concerns, or sensitive account situations per the agreed escalation process.

Key Requirements

  • •Available as a student/fresh graduate/early-career candidate for a 3 to 4 month temporary assignment.
  • •Strong communication skills for professional customer conversations.
  • •Ability to conduct professional customer conversations in Italian.
  • •Comfort making outbound customer calls using a prepared script and adapting within approved guidance.
  • •Ability to capture accurate notes and update Salesforce fields carefully.
Skills:CommunicationRelationship buildingAdaptabilityAttention to detailPatience
Languages:ItalianEnglish
Tech Stack:SF CommerceSalesforceOutlookExcelMicrosoft TeamsBrowser-based toolsMS OfficeTelephony tools

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn