Credit Collection Officer

Edenred
Belgium
Workplace: HybridFull timeFunction: Banking, Lending & CreditSkills: ["Communication","Customer orientation","Proactivity","Teamwork","Organizational skills","Accuracy"]

Join the Finance department to manage a client portfolio and drive credit collection activities alongside a dedicated team. Handle outbound calls and manage client requests via phone, e-mail, and ticketing (e.g., invoice copies, payment corrections, direct debit activation, and order release). Maintain up-to-date client master data while collaborating closely with accounting and key internal stakeholders. This role is based in Brussels (Auderghem) with the option to work remotely 2 days/week after integration.

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Edenred
Edenred
2 months ago

Credit Collection Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live

Job Summary

Join the Finance department to manage a client portfolio and drive credit collection activities alongside a dedicated team. Handle outbound calls and manage client requests via phone, e-mail, and ticketing (e.g., invoice copies, payment corrections, direct debit activation, and order release). Maintain up-to-date client master data while collaborating closely with accounting and key internal stakeholders. This role is based in Brussels (Auderghem) with the option to work remotely 2 days/week after integration.
Location: Belgium
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Manage the client portfolio.
  • •Handle outbound calls with clients regarding payment delays.
  • •Treat client requests via phone, e-mail, and ticketing (e.g., invoice copies, reimbursement of wrong payment, direct debit activation, order release).
  • •Keep client master data up to date.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •At least one professional experience in a customer-facing role and a desire to learn and grow in credit collection.
  • •Comfortable with IT tools and proficient in Excel (basic functions and shortcuts).
  • •Basic knowledge in accounting and genuine interest in the field.
  • •Bilingual in French and Dutch (oral and written); English is an additional asset.
  • •Familiarity with tools such as Oracle, Sidetrade, and/or Zendesk (or Excel) is a plus.
Skills:CommunicationCustomer orientationProactivityTeamworkOrganizational skillsAccuracy
Languages:FrenchDutchEnglish
Tech Stack:ExcelOracleSidetradeZendesk

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn