Quality Analyst | Alexandria | MUST SPEAK ITALIAN or SPANISH + English

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 1-2 yearsSkills: ["Attention to detail","Compliance focus","Reporting","Coaching","Process adherence"]

Support a new customer experience and sales quality program by conducting structured daily audits, evaluating sales pitch and process adherence, and validating sales hygiene and compliance. Route invalid or non-compliant sales through the proper correction/rejection process, and deliver weekly and monthly quality reports to leadership with scores, defect themes, feedback, and completed coaching. Must work onsite in Alexandria and speak Italian or Spanish plus English.

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FursaFursa
Sutherland
Sutherland
21 hours ago

Quality Analyst | Alexandria | MUST SPEAK ITALIAN or SPANISH + English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support a new customer experience and sales quality program by conducting structured daily audits, evaluating sales pitch and process adherence, and validating sales hygiene and compliance. Route invalid or non-compliant sales through the proper correction/rejection process, and deliver weekly and monthly quality reports to leadership with scores, defect themes, feedback, and completed coaching. Must work onsite in Alexandria and speak Italian or Spanish plus English.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Entry level

Key Responsibilities

  • •Conduct one audit per agent per day (five audits per agent per standard Monday-Friday week) using the Quality MON Form.
  • •Evaluate sales pitch, objection handling, process adherence, documentation, and customer experience.
  • •Validate sales against program requirements and identify hygiene issues, documentation gaps, and compliance defects.
  • •Route invalid or non-compliant sales through the appropriate correction or rejection process.
  • •Prepare weekly and monthly quality reports for leadership, including BQ Management, with quality scores, defect themes, feedback, coaching completed, and policy updates/distribution.

Key Requirements

  • •Must be fluent in Spanish or Italian (B1/B2).
  • •B2 English level required.
  • •1-2 years experience as a QA within the BPO industry supporting a sales program preferred.
  • •Must be able to work onsite in Alexandria.
Experience:1-2 yearsBPO
Skills:Attention to detailCompliance focusReportingCoachingProcess adherence
Languages:EnglishItalianSpanish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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