Field Service Engineer 2

Provide high-quality on-site field support to Dell customers in Hokkaido, focusing on break/fix troubleshooting and repair—especially for AI servers. Collaborate with Dell remote support for fault triage, perform part reseat/swaps/replacements, and complete firmware upgrades as part of troubleshooting. Support additional enterprise products (including storage and enterprise servers), work with senior field engineers on complex issues, and continuously learn new technologies and Dell service offerings.