Senior Premier Service Manager (Mumbai, MH, IN, 400025)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-5 yearsSkills: ["Communication","Interpersonal skills","Organizational skills","Collaboration","Proactivity"]

Lead customer-facing Premier Service coverage within the International Wealth and Premier Banking branch network, supporting Premier Relationship Managers to drive acquisition, cross-sales, retention, and growth. Serve as the first point of contact when PRMs are unavailable, ensure consistent premium service, and apply robust control and operational practices. Build deep knowledge of HSBC systems and procedures to improve efficiency, communicate regularly with clients, and achieve KPIs tied to new customers, referrals, credit cards, and general insurance.

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HSBC
HSBC
20 hours ago

Senior Premier Service Manager (Mumbai, MH, IN, 400025)

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Last checked: 20 hours agoStatus: Live

Job Summary

Lead customer-facing Premier Service coverage within the International Wealth and Premier Banking branch network, supporting Premier Relationship Managers to drive acquisition, cross-sales, retention, and growth. Serve as the first point of contact when PRMs are unavailable, ensure consistent premium service, and apply robust control and operational practices. Build deep knowledge of HSBC systems and procedures to improve efficiency, communicate regularly with clients, and achieve KPIs tied to new customers, referrals, credit cards, and general insurance.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide high-quality support to Premier Relationship Managers to achieve income plans through acquisition, cross-sales, retention, and growth.
  • •Act as the first point of contact for clients when PRMs are absent, ensuring seamless service and relationship management.
  • •Build extensive knowledge of HSBC systems and procedures to handle client needs and improve process efficiencies.
  • •Identify opportunities to enhance customer service and process efficiencies.
  • •Achieve KPIs by acquiring new customers and promoting credit card and general insurance products, including referrals and cross-selling opportunities.

Key Requirements

  • •Graduate degree.
  • •Minimum of two to five years of experience in a customer service or banking environment.
  • •Holistic understanding of branch operations and processes.
  • •Exceptional, up-to-date knowledge of banking products, systems, and processes.
  • •Strong customer orientation with ability to build close relationships with the team and support groups.
Experience:2-5 yearsBankingCustomer service
Skills:CommunicationInterpersonal skillsOrganizational skillsCollaborationProactivity
Certifications:FEDAINISM (Demat)IRDA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn