Senior Customer Success Manager - Technical Account Management

Zip
New York
Workplace: HybridFull timeUSD 160,000 - 190,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Interpersonal skills","Rapport building","Project management","Creative problem-solving","Customer enablement"]

Manage a portfolio of enterprise customers as a senior customer success manager and trusted procurement advisor. Define customer business outcomes, drive adoption and customer health using data-driven metrics, and partner with product and engineering to translate customer needs into solutions. Build relationships across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance, train customers to become product specialists, and collaborate with renewals to achieve NRR targets.

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FursaFursa
Zip
Zip
1 day ago

Senior Customer Success Manager - Technical Account Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage a portfolio of enterprise customers as a senior customer success manager and trusted procurement advisor. Define customer business outcomes, drive adoption and customer health using data-driven metrics, and partner with product and engineering to translate customer needs into solutions. Build relationships across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance, train customers to become product specialists, and collaborate with renewals to achieve NRR targets.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive procurement success for Zip’s largest customers on the Zip platform.
  • •Define customer business outcomes and deliver them continuously in partnership with customers.
  • •Identify champions and build relationships across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • •Manage customer health using data-driven adoption metrics and maintain high engagement and satisfaction.
  • •Partner with product and engineering to translate customer needs into solutions and support renewals to achieve target NRR.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceVisionDental401kPaid LeaveHome Office

Key Requirements

  • •8+ years of customer-facing customer success, account management, or strategic consulting experience, with B2B SaaS experience preferred.
  • •1+ year in an implementation role (e.g., Solutions Consultant, Implementation Manager).
  • •Procurement experience and familiarity with procurement technologies such as ERP (NetSuite, Coupa), HRIS (Workday), CLM, GRC, JIRA, and ServiceNow workflow tools.
  • •Excellent interpersonal skills to quickly build rapport and trust with customers.
  • •Strong project management and creative problem-solving skills with attention to detail.
Experience:B2B SaaSEnterprise procurementStrategic consulting
Skills:Interpersonal skillsRapport buildingProject managementCreative problem-solvingCustomer enablement
Tech Stack:NetSuiteCoupaWorkdayERPHRISCLMGRCJIRAServiceNow

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn