Honeywell

1 week ago

Sr Director, Global Services - Security & Access Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead global services operations for Security & Access Solutions, overseeing teams across custom solutions, project engineering services, field services, and technical support. Set and execute service strategies aligned to business objectives, drive continuous improvement to optimize cost and efficiency, and manage customer and partner relationships. Own KPI performance for SLAs, utilization, and productivity, ensure compliance, and partner with regional leaders to integrate global and regional service initiatives.

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Lead and manage global service teams to deliver exceptional customer service and operational performance.
•Develop and implement service strategies aligned to business objectives, enhancing customer satisfaction and growth.
•Drive continuous improvement to optimize service delivery, reduce costs, and increase efficiency.
•Monitor, analyze, and report on KPI performance, including SLA adherence, utilization, and productivity, and implement corrective actions.
•Serve as a single point of escalation for customer issues, build customer relationships, and align service execution plans with Regional General Managers.

Pay and Benefits

Salary: USD 208,000 - 260,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kParental LeavePaid LeaveLearning BudgetEap

Key Requirements

•Extensive experience leading global service operations in security, access control, or related technology industries.
•Strong knowledge of service management principles and best practices.
•Proven ability to develop and execute service strategies that drive customer satisfaction and business growth.
•Experience managing cross-functional teams and collaborating with multiple stakeholders globally.
•Familiarity with service technologies, field service management software, and customer support systems.

Experience:10+ years

Education:Bachelor's in Business, Engineering

Skills:Strategic thinkingProblem-solvingCross-functional collaborationChange leadershipCustomer orientation

Tech Stack:AIField service management software

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 week ago

Sr Director, Global Services - Security & Access Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Lead and manage global service teams to deliver exceptional customer service and operational performance.
•Develop and implement service strategies aligned to business objectives, enhancing customer satisfaction and growth.
•Drive continuous improvement to optimize service delivery, reduce costs, and increase efficiency.
•Monitor, analyze, and report on KPI performance, including SLA adherence, utilization, and productivity, and implement corrective actions.
•Serve as a single point of escalation for customer issues, build customer relationships, and align service execution plans with Regional General Managers.

Pay and Benefits

Salary: USD 208,000 - 260,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kParental LeavePaid LeaveLearning BudgetEap

Key Requirements

•Extensive experience leading global service operations in security, access control, or related technology industries.
•Strong knowledge of service management principles and best practices.
•Proven ability to develop and execute service strategies that drive customer satisfaction and business growth.
•Experience managing cross-functional teams and collaborating with multiple stakeholders globally.
•Familiarity with service technologies, field service management software, and customer support systems.

Experience:10+ years

Education:Bachelor's in Business, Engineering

Skills:Strategic thinkingProblem-solvingCross-functional collaborationChange leadershipCustomer orientation

Tech Stack:AIField service management software

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor