FinCrime Operations Quality Senior Lead

Wise
Tallinn
Workplace: OnsiteFull timeEUR 4,350 - 5,100 monthlyFunction: Quality & Regulatory (Non-Software)Education: bachelorsSkills: ["Leadership","Mentorship","Communication","Cross-cultural collaboration","Problem-solving","Accountability"]

Lead and develop a team of Quality Leads and Specialists across FinCrime operations. Own the quality strategy by translating global AML/CFT regulatory requirements into risk-based QA frameworks, phased plans, and measurable KPI/SLAs. Drive root-cause analyses for recurring quality gaps, partner with analytics to build dashboards, and manage governance, audits, escalations, and end-to-end quality initiatives aligned to company OKRs.

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FursaFursa
Wise
Wise
2 days ago

FinCrime Operations Quality Senior Lead

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Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead and develop a team of Quality Leads and Specialists across FinCrime operations. Own the quality strategy by translating global AML/CFT regulatory requirements into risk-based QA frameworks, phased plans, and measurable KPI/SLAs. Drive root-cause analyses for recurring quality gaps, partner with analytics to build dashboards, and manage governance, audits, escalations, and end-to-end quality initiatives aligned to company OKRs.
Location: Tallinn
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Quality & Regulatory (Non-Software)
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, mentor, and empower a team of Quality Leads and Specialists, fostering continuous learning and knowledge sharing.
  • •Translate quality objectives into phased implementation plans and drive team performance against KPIs/SLAs.
  • •Act as FinCrime domain subject matter expert (AML, Fraud, Sanctions, Reporting) and apply risk-based QA across tools and workflows.
  • •Lead root-cause analyses on quality gaps and feed insights back to reduce organizational risk.
  • •Own end-to-end quality initiatives, manage governance/audits and escalations, and align with company OKRs.

Pay and Benefits

Salary: EUR 4,350 - 5,100 monthly
Perks:RelocationRsus

Key Requirements

  • •Experience managing small-to-medium operational teams in Financial Crime/KYC/Compliance and Quality Assurance.
  • •Advanced working knowledge of global AML/CFT regulatory frameworks, compliance standards, and financial crime trends.
  • •Exceptional written and verbal English skills, including drafting comprehensive reports and collaborating across global teams.
  • •Strong analytical mindset with a track record of diagnosing recurring quality gaps and implementing scalable, actionable solutions.
  • •Ability to thrive in fast-paced, high-pressure environments and adapt quickly to shifting regulatory and operational needs.
Experience:Financial servicesAML/CFTKYCCompliance
Education:Bachelor's in Finance, Business Administration, Law (or related)
Skills:LeadershipMentorshipCommunicationCross-cultural collaborationProblem-solvingAccountability
Certifications:CAMSICA
Languages:English
Tech Stack:LookerSupersetRedashMicroStrategyMicrotab

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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