Advisor HR - 2nd Shift - Humboldt Plant

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning","Organizational skills"]

Provide process and transactional support for HR systems and processes as the first point of contact for users. Handle case management through ServiceNow plus chat and phone support, resolving first-level requests and managing high-volume walk-up support. Support HR workflows such as intake data, updating employee information, and LOA navigation, while monitoring HR inboxes and escalating issues to the appropriate teams to meet service-level KPIs.

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Tyson Foods
Tyson Foods
1 day ago

Advisor HR - 2nd Shift - Humboldt Plant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes as the first point of contact for users. Handle case management through ServiceNow plus chat and phone support, resolving first-level requests and managing high-volume walk-up support. Support HR workflows such as intake data, updating employee information, and LOA navigation, while monitoring HR inboxes and escalating issues to the appropriate teams to meet service-level KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide basic navigation support for routine HR-related correspondence following established procedures (e.g., address changes and employee self-service support).
  • •Manage case management and support channels, serving as a first point of contact via ServiceNow, chat, and phone.
  • •Resolve first-level HR support requests and handle high-volume walk-up support.
  • •Support HR processes including intake data, updating team members’ personal information, HR system navigation, and LOA support/navigation.
  • •Monitor HR inboxes and respond directly or escalate issues to the appropriate People Operations teams, Centers of Excellence, Directors HR, or leadership.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years in a relevant customer support role plus past data entry experience.
  • •Proficiency with Microsoft Excel, Word, and PowerPoint, with intermediate computer skills for generating letters, spreadsheets/graphics, and simple queries/output.
  • •Excellent verbal and written communication skills for supporting a broad range of end users.
  • •Excellent customer service and troubleshooting skills, strong planning/organizational skills, and experience working well in a fast-paced team environment; familiarity with HR systems and processes is a plus.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanningOrganizational skills
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
Glassdoor
Glassdoor: 3.5
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