Anrok

1 week ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide front-line technical and product support to customers while becoming an expert in the Anrok product and support process. Partner with the Technical Solutions Engineering team to increase support resolution rates. Create and improve technical documentation and help-center resources, and collaborate with engineering and product to troubleshoot issues and submit detailed bug reports. Use AI-assisted tools to improve response quality and efficiency across knowledge bases.

Location: San Francisco, Salt Lake City, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Interact daily with customers to provide technical and product support.
•Work with the Technical Solutions Engineering team to expand the resolution rate of technical support.
•Develop and improve technical support documentation internally and in the help center.
•Collaborate with engineering and product teams to troubleshoot technical problems and communicate issues with detailed bug reports.
•Use AI-assisted tools and approaches to improve response quality and efficiency and enhance documentation across knowledge bases.

Pay and Benefits

Salary: USD 72,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLearning BudgetHome InternetWellness StipendHome OfficePaid Leave

Key Requirements

•Proven experience in a product support role with a strong technical support background in a software or technology industry.
•Customer-centric mindset with a passion for delivering exceptional support and building strong customer relationships.
•Experience working with Product and Engineering teams to improve the product and internal tools.
•Strong communication and interpersonal skills to explain complex concepts clearly and concisely.
•Nice-to-have: experience building on Zendesk.

Experience:SoftwareTechnology

Skills:Customer-centric mindsetCommunicationInterpersonal skillsProactive problem-solving

Tech Stack:Zendesk

Company Brief

Anrok

Provides an AI-native global sales tax platform that automates monitoring, calculation, filing, and remittance of sales tax and VAT for SaaS and digital businesses.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Anrok

1 week ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco, Salt Lake City, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Interact daily with customers to provide technical and product support.
•Work with the Technical Solutions Engineering team to expand the resolution rate of technical support.
•Develop and improve technical support documentation internally and in the help center.
•Collaborate with engineering and product teams to troubleshoot technical problems and communicate issues with detailed bug reports.
•Use AI-assisted tools and approaches to improve response quality and efficiency and enhance documentation across knowledge bases.

Pay and Benefits

Salary: USD 72,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionLearning BudgetHome InternetWellness StipendHome OfficePaid Leave

Key Requirements

•Proven experience in a product support role with a strong technical support background in a software or technology industry.
•Customer-centric mindset with a passion for delivering exceptional support and building strong customer relationships.
•Experience working with Product and Engineering teams to improve the product and internal tools.
•Strong communication and interpersonal skills to explain complex concepts clearly and concisely.
•Nice-to-have: experience building on Zendesk.

Experience:SoftwareTechnology

Skills:Customer-centric mindsetCommunicationInterpersonal skillsProactive problem-solving

Tech Stack:Zendesk

Company Brief

Anrok

Provides an AI-native global sales tax platform that automates monitoring, calculation, filing, and remittance of sales tax and VAT for SaaS and digital businesses.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2020

Glassdoor: 3.9

Website LinkedIn Glassdoor