Technical Support Specialist

Anrok
San Francisco, Salt Lake City, New York
Workplace: HybridFull timeUSD 72,000 - 100,000 annuallyFunction: IT Support & HelpdeskSkills: ["Customer-centric mindset","Communication","Interpersonal skills","Proactive problem-solving"]

Provide front-line technical and product support to customers while becoming an expert in the Anrok product and support process. Partner with the Technical Solutions Engineering team to increase support resolution rates. Create and improve technical documentation and help-center resources, and collaborate with engineering and product to troubleshoot issues and submit detailed bug reports. Use AI-assisted tools to improve response quality and efficiency across knowledge bases.

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Anrok
Anrok
1 month ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide front-line technical and product support to customers while becoming an expert in the Anrok product and support process. Partner with the Technical Solutions Engineering team to increase support resolution rates. Create and improve technical documentation and help-center resources, and collaborate with engineering and product to troubleshoot issues and submit detailed bug reports. Use AI-assisted tools to improve response quality and efficiency across knowledge bases.
Location: San Francisco, Salt Lake City, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Interact daily with customers to provide technical and product support.
  • •Work with the Technical Solutions Engineering team to expand the resolution rate of technical support.
  • •Develop and improve technical support documentation internally and in the help center.
  • •Collaborate with engineering and product teams to troubleshoot technical problems and communicate issues with detailed bug reports.
  • •Use AI-assisted tools and approaches to improve response quality and efficiency and enhance documentation across knowledge bases.

Pay and Benefits

Salary: USD 72,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLearning BudgetHome InternetWellness StipendHome OfficePaid Leave

Key Requirements

  • •Proven experience in a product support role with a strong technical support background in a software or technology industry.
  • •Customer-centric mindset with a passion for delivering exceptional support and building strong customer relationships.
  • •Experience working with Product and Engineering teams to improve the product and internal tools.
  • •Strong communication and interpersonal skills to explain complex concepts clearly and concisely.
  • •Nice-to-have: experience building on Zendesk.
Experience:SoftwareTechnology
Skills:Customer-centric mindsetCommunicationInterpersonal skillsProactive problem-solving
Tech Stack:Zendesk

Company Brief

Anrok
Provides an AI-native global sales tax platform that automates monitoring, calculation, filing, and remittance of sales tax and VAT for SaaS and digital businesses.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2020
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor