Senior Associate, Product Management - Partnerships Customer Experience

Discover Financial
Chicago, Virginia, Richmond
Workplace: OnsiteFull timeUSD 101,100 - 115,400 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer-focused","Results-oriented","Ability to manage complex projects","Communicate complex ideas","Collaborate cross-functionally"]

Own the post-acquisition customer experience in Partnerships by developing and launching instant spend capabilities for new cardholders in-store and online. Partner across business, design, tech, data, marketing, and external partners to turn business epics into features and user stories, define acceptance criteria, and iterate using experimentation and hypothesis-driven data. Deliver customer-facing product platforms in an agile environment, prioritizing roadmaps and risk while communicating progress and outcomes.

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Discover Financial
Discover Financial
6 days ago

Senior Associate, Product Management - Partnerships Customer Experience

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the post-acquisition customer experience in Partnerships by developing and launching instant spend capabilities for new cardholders in-store and online. Partner across business, design, tech, data, marketing, and external partners to turn business epics into features and user stories, define acceptance criteria, and iterate using experimentation and hypothesis-driven data. Deliver customer-facing product platforms in an agile environment, prioritizing roadmaps and risk while communicating progress and outcomes.
Location: Chicago, Virginia, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and launch new customer-facing experiences to drive initial customer spending for post-acquisition cardholders.
  • •Collaborate with tech teams to define comprehensive acceptance criteria and identify additional research needs.
  • •Break down business epics into features and user stories, driving work toward lowest effort/MVP for valid feature testing.
  • •Use hypothesis-driven assessment of data to ensure product/feature delivery meets real business needs.
  • •Own and prioritize feature development roadmaps, ensuring processes are followed to manage risk.

Pay and Benefits

Salary: USD 101,100 - 115,400 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
  • •Bachelor’s degree in computer science or engineering.
  • •1+ years translating business strategy or analysis into consumer-facing digital products.
  • •1+ years working with cross-functional teams as a product owner in an agile development process.
Education:Bachelor's in computer science or engineering
Skills:Customer-focusedResults-orientedAbility to manage complex projectsCommunicate complex ideasCollaborate cross-functionally

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn